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ABOUT BERRY HEATHROW.

You can get in touch with us at Berry Heathrow by giving us a call.

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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BMW i3 Service Inclusive

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Accounts Assistants.

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Where Next?

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BMW XDRIVE.

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xDrive event

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Sales Executive Vacancy.

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Technicians and Senior Technicians Vacancies

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ROAD TAX CHANGES 01/04/2017

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

booked a 1 hour service slot and it worked well

Service

Warranty issues resolved reasonably quickly

Service

At one stage I was offered the service for £250 as I could not make that day , I was then charged £300

Service

It would be nice to offer a curtesy car for customers who leave their cars for service. There was no such option when I was booking a service.

Service

As above

Service

Work has done the car been cleaned and vaccumed. Polite staff

Service

Friendly staff, kept informed throughout, job completed well - and valet was excellent!

Service

1. Service booking, had to wait almost 4 weeks to get a collect and drop slot2. Date changed 2days after booking3. Car picked up late, service not completed and had to go back again4. Problem with the car not identified or fixed, still an issue

Service

I paid to investigate noise comin from back of the car and noise is still there but you didnt find anything

Service

PROFESSIONAL SERVICE

Service

It was ok.

Service

Reliable

Service

Professionalism

Service

The service was generally very ok, the video sent by the team summarizing the work done is highly welcome. The servicing team also gives details of what needs to be changed and a price estimate.Hari Hirani @ Berry Heathrow also kept me updated.

Service

I think the video tour by the mechanic is a brilliant idea. Luckily I had no problems but can see how that could be used as a diagnostic tool. It also shows me a side of my car that I will hopefully never see!

Service

Helpful but not inexpensive

Service

We loved the waiting room - cookies and coffee were fab!

Service

customer service very professional

Service

Back on form compared to last year - very pleased

Service

Not sure as I had an issue with my vehicle only 3 days after my service with BMW.

Service

All that needed to be done and was or wasn't done were all fully explained and understood

Service

Very friendly and helpful people. Very professional and comprehensive report received.

Service

I deal with Sharon that I know & trust. Always keeps me informed & always helpful.

Service

Excellent

Service

Service advisor name Stephenie provides excellent customer service

Service

Completed within the time frame

Service

Same as above.

Service

Loan car was late in so a member of staff gave up there customer pick up and drop of mini, so I would not be put out, that is excellent customer service thank you all.

Service

As above

Service

Excellent customer service all around.

Service

After 4 attempts still cannot fix parking seasor problem. Until now still not fixed

Service

Took a long time to even look at my vehicle and wouldn't listen to my issues

Service

Book process was simple. Staff were enthusiastic, knowledgeable and courteous. They kept me informed of progress and delivered the car in good condition.

Service

Berry BMW made my wife and i very welcome so felt at ease almost at once. Very professional .

Service

Very courteous service staff. Very efficient in all aspects of caring for the vehicle

Service

Convenience. Delivered what promised. Restored faith in BMW Services after previous disasterous experience at Thames Ditton...

Service

Overall good service - easy to book and got an appointment that suited my needs.Fast track appointment (90 mins) took about two hours and follow up questions (Sat Nav update) have not yet been answered and still waiting

Service

Dealt with in a professional manner and kept updated all the time

Service

Excellent service, great communication.

Service

From dropping off car and picking my car up I was well informed and updated on what was being done.

Service

The informative nature of simon

Service

Very professional and friendly service

Service

Kept up to date with progress.

Service

Overall the service has been excellent whilst purchasing my car and awaiting delivery of my X1.

Sales

Bit of a problem with delivery date which was put back nearly two months. Andy kept us up to date which was good.

Sales

Tony Lewis made the whole buying process seamless. Everything was done via email and all we had to do was make our way to Berry Heathrow and collect.

Sales

Was updated as frequently as possible

Sales

Friendly service and efficient with paperwork etc

Sales

Because everything was spot on.

Sales

Happy with car and treatment

Sales

Would have liked them to have been more competitive on my old vehicle trade in price

Sales

Straight talking, no nonsense negotiations, hassle free procedures with expert handover.

Sales

Jakub Zapala was very knowledgeable and helpful - I liked him a lot!

Sales

Excellent service

Sales

Tony explained everything very well and Gave accurate information when asked. Handover was very smoothe and everything on the car was explained thoroughly.

Sales

Great showroom, very airy. Salesmen were not high pressure and very transparent.... not something you always get!

Sales

I was collected from Heathrow Airport, shown into the dealership, shown to the well equipped waiting area and offered multiple cups of coffee whilst I had a short wait for my vehicle to be brought round. Superb service!