Loading...

ABOUT BERRY HEATHROW.

You can get in touch with us at Berry Heathrow by giving us a call.

Latest News & Events

Show me

0 items found Done

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I was treated well even when they know the cae wouldn't be ready it was explained to me why I wasn't getting my car at the specified time.

Service

It was great service.

Service

Fantastic service from Sharon

Service

Could not fault

Service

My vehicle was in for some work under warranty BMWwere refusing to do the work under warranty as someone had left a cover off.I would like to point out that BMW are the only ones to have worked on my vehicle and therefore must have been BMW

Service

Work was completed on time and to my satisfaction

Service

communication and arrangements were all done professionally and efficiently. Great work by the service team.

Service

Gutted i came away with damage to my car

Service

Customer service.

Service

The service manager was great but the receptionist was not helpful.

Service

I ordered pick up and delivery service. But nobody came on the day. I had to brought the car myself.

Service

This is based on the service experience on 9/3/18 and 16/4/18-31/5/18. Berry’s and Customer Service are already aware of the reasons. Have rebooked in my vehicle with Berry’s on 2/6/18 and they are working to resolve. Please resend customer satisfact

Service

Not 5 star as they have wiped off all my settings on the computer. I feel rather vulnerable now that my security setting of all but drivers door being locked, have been removed. Anyone can reach in and steal my laptop or jump into the back seats.

Service

The staff were very helpfulk

Service

Faultless

Service

Customer service was poor. I did booking for my car service a month ago however no body bothers to send me reminder and on my enquiry about timing one day before my booking date I was told I had no booking.

Service

I was completely satisfied with my service experience because the issue I was experiencing with my vehicle had been sorted out, I was contacted by BMW and advised about other potential parts which neeed changing which I thought was professional

Service

Most parts on a BMW are linked to the registration. The same doesn't apply to the wheel locking nuts. The guy had to go to the car and try each one before he found one that fitted. Best that I don't talk about the price. £27! What a rip off!

Service

Salesman are good over there, but after sales service is very poor please see my email to support.bmw uk as I explained my situation in there and I am awaiting for bmw uk to respOnd

Service

Received the vehicle with massive marks on the front right alloy wheel. Complain raised with the customer service but so far they are not acknowledging the issue.

Service

Completely hassle free. Was able to work around my working day.

Service

As above, I was inconvenienced with no effort to accomodate me. I am a busy hospital consultant, it is very difficult to take time off work without compromising patients.

Service

It was an easy and stress free experience.

Service

Care & attention.

Service

When booked in we were able to sit in the waiting area, provided with coffee and biscuits during our hour and half wait for service to be completed. The reception staff were very attentive.

Service

From booking to completion Berry offer a great service. It is focused on the customer

Service

I was treated very well and my service advisor Sharon Baxter was very helpful and informative throughout.

Service

very professional, experts at what they do.

Service

Not great due to not completing my service

Service

After having a faulty brand new mini from the same dealership and experiencing extremely terrible customer service with the dealership I was very surprised at my most recent trip. It was a breath of fresh air and I was pleasantly surprised.

Service

Good communication and quick turnaround

Service

Same as above

Service

i was satisfied with the service i received and they did what i took the car in for

Service

Like above, kept me well informed about the work they were doing, at a competitive price, washed and cleaned the car, and even told me about further issues that may come up.

Service

Car had to be kept for extra day as replacement part was not in stock.

Service

Very pleased with service received at Berry heathrow all staff very friendly

Service

Attentive and professional: nothing has been to much trouble. Exceptional customer service from Mirel Caba at Berry HeathrowMy wife appreciated the gift of flowers, I greatly valued their generosity in providing f.o.c. a boot mat and roof rack.

Sales

My needs were met well

Sales

Mirel was helpful in every way with the purchase of the car

Sales

Quick, easy and painless process

Sales

The sales process was surprisingly very pleasant and the sales person Mirel Caba has shown a lot of patience in helping us choose the right vehicle and finding us the right vehicle. This was probably my best experience as customer for high value item

Sales

This is now the 3rd car we've bought from Berry BMW which basically says it all. It's a pleasure to do business with Mirel and I hope we can continue to do so in the future.

Sales

Always enjoyed driving a BMW, and my present car is no different.The n;y criticism I have is that some of the parts fitted, eg Indicator and wiper levers are very flimsy and not as sturdy as in my previous BMW 530D. Doors also seem lighter.

Sales

All on time and well explained