Loading...

ABOUT BERRY HEATHROW.

You can get in touch with us at Berry Heathrow by giving us a call.

Latest News & Events

Show me

0 items found Done

No news found with your current search criteria.

BMW i8 Roadster

Read

Impress with the new BMW Shadow Edition

Read

Where Next?

Read

What type of BMW Engine is right for you?

Read

BMW xDRIVE.

Read

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Berry service is brilliant, Hari Hirani has been great.Hari has really helped me manage a fleet of 25 BMW's. He is a great asset to Berry's.Please pass on my gratitude to Hari

Service

Only not five star due to NOT opening at the correct time 7.30am and having to wait in the car and cold till 8.30ish.

Service

Did what they said they would

Service

Ongoing issue with car which I've taken into this dealership twice. Each time I am given different, conflicting information which does not help build my trust in your brand

Service

Stephanie Rout at Berry Heathrow handled the work on my car right through to completion. It was brought in for a drivetrain error but she was able to organise the service and also maintenance on the screenwash which had stopped working.

Service

Previously after a service the car came back dirty with grease marks on the leather which left my family extremely unhappy...but on this occasion our car came back fully valeted which is all I ever wanted and all the service issues resolved...Great!

Service

Hari kept me informed throughout the whole process. Hari informed me of my rear brakes and scheduled a call from him in January to get it sorted.

Service

Everything went really well!

Service

I can’t think of anything to make a negative comment about.

Service

Although satisfied with the lady who missed and received me ie service representative, I was very disappointed with the actual service.Mainly tmrw fact that my window wipers which leave streaks weren't replaced and therefore looked at.

Service

Darren Grantham was excellent and really helped with the whole process

Service

Great friendly service, car in and out as promised. Came out sparkling too.

Service

No issues at last visit, clear information provided, and car delivered back clean and prompt.

Service

Very helpful staff

Service

Good experience

Service

Received updates on the service of my X1.Question. Aren’t cars supposed to be cleaned after a service? My X1 was not.Driver delivered my car had no knowledge/experience of BMW’s, parked the car, left the engine running & in gear. Unimpressed.

Service

It took a bit of organising and I was charged 7 days parking although the the car was obviously not in the car park all that time. Another time, I will choose a shorter trip. We also had to wait about 30 minutes to collect the car at the Sofitel.

Service

The staff are really friendly and courteous. I like the video that was sent to me showing my car being serviced and having all the checks done.

Service

Again due to the false information given regarding costs

Service

I was well treated and I think the problem has been sorted

Service

From the first moment of making contact with the service dept., the entire process is effortless, the staff treat you with respect, courtesy and are very professional.

Service

I have always been happy with the care and communications given to me while the car is being serviced .

Service

Not only was the car diagnosed by Monday lunchtime, I had a call around 4.30 pm to tell me the car would be ready at 5.30 pm and it had been valeted.I would have given 100% in this survey for everything but for that initial phone call.

Service

Fast, efficient and courteous.

Service

Very easy and quick while you wait service

Service

I have found the staff to be very helpful and accommodating; special mention goes to Carlton King, Jessica Ogden and Sharon in the Service department

Service

Perfect friendly very knowledgeable well explained ball the way through and kept updated even the service manager came out and introduced him self nice family feel

Service

It’s always good

Service

Second time car has been scratched after service at BMW Heathrow. Although car is repaired very disappointed that BMW does nothing to compensate. As mentioned second incident. Also calls not returned and information not passed on.

Service

Overall experience was positive, no complaints

Service

Great service, good attention to detail, friendly approach

Service

Overall very good. Just one concern was that they failed to pick up the fact I had just had a new tyre fitted when checking tyre tread depths. Makes you wonder what else is being missed.

Service

They delivered it back and had been valeted.

Service

Same reason as above - the agent explained all aspects of the MOT service to me and answered any questions I had in a satisfactory manner.

Service

Friendly and keep me up to date with progress.

Service

As above. Service provided totally met my expectations. I received text & telephone confirmation of my appointment. I was kept informed of progress. The lady I spoke to was very helpful. No delays in service BMW took into account my requirements.

Service

Very difficult to get the car booked in. When you have a problem it’s good to get it sorted, not to have to wait nearly a month! The staff were good

Service

Very professional

Service

Perfect customer service - I feel special at BMW.

Service

Light was on to to up coolant when dropped off but not a problem done it myself

Service

Everything went smoothly, no problems whatsoever.

Service

The lady that dealt with the situation was understanding and totally understood and was sympathetic throughout really helpful .

Service

Excellent service

Service

They did what they promised to do, efficiently

Service

Efficient pick up and drop off. Communication could hvae been better with a progress update but problem was fixed.

Service

Good customer service and delivered on time

Sales

Kept up to date throughout & dealt with professionally on the day of hand over.

Sales

Lots of help given by Mirel Caba at the West Drayton showroom.

Sales

I was completely satisfied and was help with all the feedback and help with choosing the right car for me.