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ABOUT BERRY HEATHROW.

You can get in touch with us at Berry Heathrow by giving us a call.

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW i8 Roadster

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BMW xDRIVE.

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

They did what was required in the agreed times. Everything was perfect

Service

The service advisor Sharon, was very helpful and knowledgeable

Service

Nice people to do business with

Service

Based on recent service done, very happy.

Service

See above and other reviews I posted on google.

Service

great service, efficient and friendly

Service

Just went in for a visual inspection. Service light was not reset and was unsure on some of the advice (such as engine oil change intervals)

Service

They always make you feel warm and welcoming

Service

Car was serviced and washed to a high standard

Service

Work was done under warranty, except a couple of things which I’m planning to pick up with Thames Ditton

Service

good job well done

Service

Mirel looked after us and listened didn’t just try to fib us of

Service

Did what they said.

Service

Friendly people

Service

Best place to service your car. Best place to buy your car. Why all branches can't be like Berry Heathrow? Friendly and professional.

Service

They have been extremely helpful, polite and efficient in everything apart from the transfer of my personal number plate when purchasing the car.

Service

Several crucial miscommunications and considerable delays.Not as good as our previous service visits.

Service

Initially mentioned that they will change a wiper part but did not change it. Quality of work is good though.

Service

Sharon was good on the phone and kept me updated with the repair.

Service

Generally good service, but concerned about failure to properly fix windscreen washer. Also slightly annoyed to have to wait a lot longer than expected for return of car and had to phone to find out where it was - had to pay extra for this service.

Service

efficient service

Service

The customer service officer helped me to get the best value from the work undertaken

Service

very good customer service

Service

I was quite happy with the way how your service person handled the phone conversation and kept me at ease at all times. She was able to fix all the problem i have mentioned

Service

Excellent staff.very helpful and friendly.made to feel welcome

Service

Good communications pre / during and post which is key when you don't have your vehicle

Service

Job was carried out first class

Service

good

Service

Always great service friendly professional and this year unbelievable as we had a mark on the door but they said don't worry we will sort it and sort it they did at no extra charge and when the car came back it was polished many thanks

Service

I was talked throughout whole process from beginning to end

Service

because they make you feel as if nothing is too much trouble.

Service

Harry was very informative and helpful throughout the entire process.

Service

Same as before, mainly communication could have been better from the service dept person.

Service

Work was completed on time and to my satisfaction

Service

Friendly and helpful staff who did what they said they would do making the experience of waiting for a service comfortable and as least time consuming as possible. Always appreciate having the car cleaned.

Service

Question mark over value for money.

Service

Mr Harry-service reception agent : probably best person for the job

Service

Goid

Service

Excellent diagnistic video, from the mechanic.

Service

Prompt response to my request

Service

Prompt service and turnaround and they washed the car for me.

Service

Friendly staff, efficient service. I value good customer service.

Service

I had to come back on another day to complete my MOT because there wasn't enough time to fit my new brake pads and discs on my rear wheels which was a bit of a hassle. When returning on my new appointment, I chose the 90 minutes waiting time at your

Service

They did everything they said they would do in the time specified - and all with a smile! Excellent service and customer experience.

Service

overall very good service-only small gaps were failing to pass on the collection instructions to the collection driver. Speed of connecting through switchboard now good-for the first time in years-(hopefully)shows that they are listening to feedback

Service

Very good service team

Service

I was happy however it took 4 weeks for me to be able to book my car in and get a courtesy car to keep me on the move

Service

See above.

Service

N/a

Service

Saying & doing work for car is totally different.

Service

Car was collected and returned after service and other work.

Service

Prompt service

Service

My car was diagnosed with no fault but the engine management light keeps appearing.

Service

It was a good experience. The car was returned clean and to the same timeframe as had been promised.

Service

My car was booked for engine oil service which was all done in time OK. The guys didn't take care about cleaning the car properly. I am sure it was cleaned from inside but the quality of cleaning was so bad that it felt like car wasn't cleaned from

Service

When I first walked into the Berry branch, I was greeted with politeness and respect. The lady at the reception had a smile on her face and I knew that I would be having a really good experience. My car was also cleaned and was not expecting that.

Service

Gary Rahman was very helpful at Berry Heathrow

Sales

Tony was a gent as always. No problems from the start of ordering til collection. Very accommodating and fantastic customer service.

Sales

Good customer service and you get kept up to date at every stage.

Sales

Very nice and accomodating but would be better if there was more to keep younger children entertained (i.e. ipads with pre-downloaded appropriate games / shows, lego etc)

Sales

Berry Heathrow have been extremely helpful and communicative, which can sometimes be lacking when buying a car. The centre itself is clean and has good facilities.

Sales

Polite helpful friendly staff / nic seating area with coffee / tea / papers / magazines etc

Sales

Car is the 2nd BMW we have purchased in recent years from Tony Lewis at Berry Heathrow and the purchasing experience we have received, from initial email discussion to competitive quotation, delivery and collection has been truly excellent!

Sales

Got lots of information, advice and arrangement for collection day, videos to watch preparing for collection were great

Sales

Extremely satisfied, the salesman was very flexible due to the adverse weather and the handover process was easy and simple. Tonys customer service is fantastic.

Sales

As I walked in I was asked to wait for my sales rep and was given a lovely latte with biscuits. Picking up your first brand new car can be intimidating but the staff at BMW were kind enough to guide through every step.

Sales

Car was presented nicely. good service

Sales

Again Tony

Sales

Customer service has exceeded expectation. Even when awaiting my new car I’ve had a courtesy car to continue carrying out my work commitments.

Sales

Speedy service.