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Sry happy with final results but had to wait over a month for a booking to have a known problem with your Connect drive system looked at.
Berry Heathrow sorted all my problems
Would have been 'completely satisfied' if the wipers were fitted correctly.
Very happy, very good job, suppose to be completely satisfied but one point away from this which they left the booth contains in mess and didn't put it back as how it was because they use the key to open the wheels.
Really nice people nice treatment for me and my car
To time and kept me up to date on progress
Car was serviced, washed and available on time
Didnt think they were professional when sold vehicle
I can't and never have had a problem excellent every time Darren and Gemma and the team always accommodating they have certainly built a great team .
Everything was clearly explained, video was a nice touch for people like me who do not have a great deal of knowledge when it comes to car engineering,
As I expected
This rating is solely for the outstanding customer service I received from Ali. For the first time ever, I was given an in-depth explanation of the service itself. I felt extremely at ease and actually understood the whole procedure.
Lot of focus on selling you a new car instead on taking care of existing customers
Each time I attend something seems to be forgotten or not completed 1st service the service counter was not reset 2nd service I was asked why I didn't go to a nearer BMW garage to my home and the bonnet of my car wasn't shut by the service engineers
The car is sold on specifications which in practice are incorrect. When queried all you is a lack of response.
I didn't feel like a valued customer. My car has been damaged and the service manager has still not called me back.
Very happy , only appointments are a bit far in between .
Nicely greeted on arrival and service staff had all details to hand.
Excellent personnel and overall service standards
As far as I see the job is incomplete
the service in general at Berry Heathrow is brilliant, much better than what I have seen over at the Chiswick branch. A classic example, when I bought my car from the Chiswick branch they couldn't even enter the correct mileage which then caused a
Was served by Ali who did everything he could to make my experience a smooth one. A day service completed in 2 hours which is exceptional.
I like it that Berry's practice includes picking up and returning my car to my home. It saves me time and so its a good practice to do. The service is very good and attentive. I also like the vehicle health check which gives me reaasurance.
Carlton King is exceptional. An asset to the service team.
Carlton was brilliant Car came back clean and tidy Staff were very helpful (especially with transport to and from train station) Communication on length of repair time could've been better
WiFi connectivity whilst waiting would be good. Also, the car was washed but dried on one side so the other side had water marks which I saw when I got home. Water marks on the interior dash also - not what I expected from BMW to be honest
Professional and job done with car returned clean
Overall very good, but there were occasions that could have made better. Especially front office were sometimes not very friendly
Price overstated then charged correctly when I collected the car however the rep tried to claim the reduction was due to them not cleaning the car. How stupid do people think customers are. Price paid was as quoted at booking.
Always get excellent service, I prefer to use Berry over my local dealer (Sytner)
Jemma was perfectly professional
Why have my service indicators not been reset? For a bmw service this is a very basic error. 2 points removed for this. I have also been charged for a washer refill when I have plenty of spare fluid in the boot of my car. 1 point removed for this
Car was involved in accident and collected a road fine whilst in their care. Although now resolved the method of escalation and remediation was to complicated and could have been handled much better. However the car service was fine.
the service was fine but also included a complete valet. When inspected later the back of the car was splattered with mud and the boot water channels had not been cleaned- leaf debris and dirt remained. Otherwise OK
Agreed for a lift after drop off but, they couldn't do as I was half an hour late.
My car didn't get cleaned after service due to supposed backlog at cleaning bay.
Ive previously ordered parts, waited several months, cancelled order and went elsewhere. Waited on response about possible repairs but heard nothing back
Got the problem sorted and very quick to get the car returned
Good interactions with all contacts. Friendly, professional, courteous.
Great service and relay of information
When I picked the car up they made it really special
Quick and efficient, nothing went wrong, and I was sat in my new car within 10 or so minutes.
It was deliever on the date agreed.Shown all the controls
Great customer service.
Tony Lewis was great.
The car has been delayed for 2months since I ordered. I was pushed to pay the deposit the day I made my purchase but I got the vehicle after 2 months, which made it unhappy experience.
As above and the care taken of us during the wait - even the sales manager lied to us about passing on a message to us about insurance of the loan vehicle over the Xmas period
David was fantastic, great communication and sorted me with a nice deal on my new m140i. Also flew me down and collected me from the airport on handover day.
Berry BMW are a credit to the BMW network. Tony Lewis is an exceptionally customer focused person with an easy to engage with manner. I feel well rewarded for my loyalty (4 cars in 2 years) with Berry
Always helpful and very friendly