I have an intermittent clutch issue which i have reported to Berry on 2 occations. On the 1st occation they found the issue, but never fixed it and on the second occation they were not able to find the fault. 1 week later the problem is back!
Very impressive service experience.
Kept me upto date with progress of my car
Excellent customer service
Timely & good communication.However the radio had callback on it but volume still varies .
All done efficiently courteously and on time
Good service although tried to book car in to fix problem and was given a booking date 4 weeks out. Car subsequently broke down and was recovered to garage and fixed in one working day.
My vehicle was booked in for an issue with the DAB radio. Instead of thoroughly investigating the issue a routine software update was carried out which 'should' have sorted out the issue with the DAB but did not.
No issues. Price for service advised befoe work carried out. Keep up to date by Sharon at Barry's.
I queried work I was not happy with. It took over a week + 2 phone calls for the dept. manager to make contact. After speaking with him was informed he'd check with his team and come back to me - it's been 2 weeks and still no response. VERY POOR!!
Well organized,good work,good finish
It was really about the continued communication,
Not all the requested work was completed!
Quick and reliable service
I felt the customer service was exceptionally and I would like to single out Hari Hirani for this. Hari gave plenty of time explaining what needed to be carried out on the car and kept me fully up to date with the progress of the vehicle.
Everything from the sale to the service has been very good
Good service but difficult to book in. Have to book way in advance
Very smooth and enjoyable experience.
Easy, fast and convenient
No hassle. Car picked up, serviced and then dropped off clean all in one day.
The service has been exemplary with everything fully explained without the hard sell.
Friendly staff, good level of technical expertise
Service was completed on time and they also included a free car wash. However, I did not receive a print out of the services carried out. I was told the printer was out of ink and that it will be emailed to me. I have not received it yet.
I cannot fault a single aspect of the service that I received (see above). Completely satisfied. Service beyond expectations.
Great and easy booking - lovely staff - very polite and attentive. My concern (again) was the service took a lot longer than was suggested. Again, despite making it really clear (mentioned it five times on booking) the garage did not seem to be ready
The first available slot with courtesy car was weeks away from my booking. The vehicle needed service due to fault the car was sold with yet the garage tried to charge me for insurance. I am not convinced the fault is totally clear.
As above service was great but people tell u things as if u don't know what ur talking about
No time wasted was in and out
The Service was unjustifiably expensive. The experience was good.
Very satisfied very professional
My experience this time with BMW wasnt as good as the previous times.Didn't like the loan car ( requested a different model but got given a different one), it was dirty when i was given it and kept getting a warning light after 3 miles of it!
Poor liaison Berry Chiswick ordering windscreen & Berry Heathrow fitting it. Told new panel below windscreen not possible but Parts Department said it costs £30. As before, the car was returned with oil marks on seat. Mirror housing not fitted well.
Would've been higher, but the car returned looking dirtier then it did before. Car wash was rushed and made me car look bad to the point where I had to have it washed again.
Excellent service, but the overall price was quite high, and my car was collected late.
Car collection and return was on time and hassle free
Fixed our problem no fuss or delay would use again very helpfull
somewhat disappointed that if i had booked online i would have saved £100
time between contacting Berry and getting a service date can be on the lengthy side eg: 2-3 weeks
Welcoming, courteous and highly professional.
Customer service is excellent, I think his name was Simon was really good.
Job completed quickly.
A trouble free experience from collection to return.
Excellent customer service.
Service from the staff was excellent but I would have been happier if the cause of the fault had been fixed. Same fault occurred 2 years ago but the same fix wasn't applied as the fault could not be replicated (it's an intermittent loss of power).
Relaxed environment with professional staff offering good advice.
You may not think so but for me it took far too long to service my car. I dropped it off at 7.30am and picked it up circa 3.15pm without the wash/vac as that would have taken another hour. Why is this box limited to just 250 characters?.....
The requirements of the service were not carried out as promised. I. E . No video sent by email, no service history updated on the cars computer when collecting. Waiting time is too long.
Longer wait than expected, but OK as was free to discuss cars on forecourt with staff
Promised a call back on Monday, following my dissatisfaction, no call, not surprised given the customer service.
booked a 1 hour service slot and it worked well
Warranty issues resolved reasonably quickly
At one stage I was offered the service for £250 as I could not make that day , I was then charged £300
It would be nice to offer a curtesy car for customers who leave their cars for service. There was no such option when I was booking a service.
Work has done the car been cleaned and vaccumed. Polite staff
Friendly staff, kept informed throughout, job completed well - and valet was excellent!
1. Service booking, had to wait almost 4 weeks to get a collect and drop slot2. Date changed 2days after booking3. Car picked up late, service not completed and had to go back again4. Problem with the car not identified or fixed, still an issue
Tony Lewis at the dealership is superb. By far the best salesman I have dealt with. Replies to emails at all times of the day or night and seems to love his job.
Car was in pristine condition in a nice little collection showroom ready for the off. Salesman Tony talked us through all the functions/controls of the car which was very helpful.
This is the third time I have bought from this Sales Executive. Every time the level of service is top notch. It has not been bettered anywhere else - either cars or any other product.
It didn't take too long to get the keys!
Help, questions & anything else I needed was answered promptly.Big thanks to Miral, should have a medal
Ive bought this car because of Hari Hirani from this centre who always looked after my previous car and became good friend of mine and thanks to Tim Cowper that he was professional giving all the answers accurately for my questions.
Easy to deal with, friendly and hand-over was very straight forward
all my questions were answered, there was a lot of communication with me and overall it was made very easy and straightforward to buy this car
I was kept fully up to date by Hamzah, he provided an excellent level of customer service
From discussing specification, to placing the order, to getting updates on how the order was progressing through the factory to delivery, nothing was too much.
Tony was excellent the whole way through and the midnight handover was such fun - there were a couple of blemishes that needs fixing and tony did a great job of getting it all sorted - thanks
Very satisfied with the dealership, car purchase was made stress free by listening to the customers needs and delivering on schedule
Totally satisfied. All appointments suited around my busy schedule and everyone I met at BMW Heathrow was friendly and professional. All time and delivery commitments from BMW were met and my new car turned up on time and surpassed my expectations!
All involved with my part exchange and new purchase were friendly, and well read on the vehicle I wanted to purchase. Very professional but always had that personal touch. I have now purchased 4 new cars from Berry Heathrow and would return.
The best car buying experience I have had - from Tony Lewis at Berry Heathrow. No nonsense, fast communication, honest and trustworthy.
Very satisfied there was no problems at all.
Overall the service has been excellent whilst purchasing my car and awaiting delivery of my X1.
Tony Lewis made the whole buying process seamless. Everything was done via email and all we had to do was make our way to Berry Heathrow and collect.