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ABOUT BERRY HEATHROW.

You can get in touch with us at Berry Heathrow by giving us a call.

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW Help: Recalls

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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Where Next?

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Not great due to not completing my service

Service

very professional, experts at what they do.

Service

After having a faulty brand new mini from the same dealership and experiencing extremely terrible customer service with the dealership I was very surprised at my most recent trip. It was a breath of fresh air and I was pleasantly surprised.

Service

Good communication and quick turnaround

Service

Same as above

Service

Lack of response on the car repair. Which broke down several times within first month and even more times within first 3 months. Company hardly replies to our email and update us about anything. They have failed to repair it several times.

Service

i was satisfied with the service i received and they did what i took the car in for

Service

Like above, kept me well informed about the work they were doing, at a competitive price, washed and cleaned the car, and even told me about further issues that may come up.

Service

Very pleased with service received at Berry heathrow all staff very friendly

Service

Car had to be kept for extra day as replacement part was not in stock.

Service

Service carried out as expected on time and I noticed the improved performance of the vehicle.

Service

All the did the way I want

Service

Genuinely a sense of professionalism prevailed thoughout myexperience

Service

Overall very satisfied with the service experience during this recent visit.However I may need to call BMW Berry Heathrow again as I am still get a faint sound when still braking.

Service

They did what was required in the agreed times. Everything was perfect

Service

The service advisor Sharon, was very helpful and knowledgeable

Service

Nice people to do business with

Service

Based on recent service done, very happy.

Service

See above and other reviews I posted on google.

Service

great service, efficient and friendly

Service

They always make you feel warm and welcoming

Service

Just went in for a visual inspection. Service light was not reset and was unsure on some of the advice (such as engine oil change intervals)

Service

Work was done under warranty, except a couple of things which I’m planning to pick up with Thames Ditton

Service

Car was serviced and washed to a high standard

Service

good job well done

Service

Mirel looked after us and listened didn’t just try to fib us of

Service

Friendly people

Service

Did what they said.

Service

They have been extremely helpful, polite and efficient in everything apart from the transfer of my personal number plate when purchasing the car.

Service

Best place to service your car. Best place to buy your car. Why all branches can't be like Berry Heathrow? Friendly and professional.

Service

Initially mentioned that they will change a wiper part but did not change it. Quality of work is good though.

Service

Several crucial miscommunications and considerable delays.Not as good as our previous service visits.

Service

Sharon was good on the phone and kept me updated with the repair.

Service

Generally good service, but concerned about failure to properly fix windscreen washer. Also slightly annoyed to have to wait a lot longer than expected for return of car and had to phone to find out where it was - had to pay extra for this service.

Service

efficient service

Service

very good customer service

Service

The customer service officer helped me to get the best value from the work undertaken

Service

I was quite happy with the way how your service person handled the phone conversation and kept me at ease at all times. She was able to fix all the problem i have mentioned

Service

Good communications pre / during and post which is key when you don't have your vehicle

Service

Excellent staff.very helpful and friendly.made to feel welcome

Service

Job was carried out first class

Service

good

Service

Always great service friendly professional and this year unbelievable as we had a mark on the door but they said don't worry we will sort it and sort it they did at no extra charge and when the car came back it was polished many thanks

Service

I was talked throughout whole process from beginning to end

Service

because they make you feel as if nothing is too much trouble.

Service

Harry was very informative and helpful throughout the entire process.

Service

Same as before, mainly communication could have been better from the service dept person.

Service

Work was completed on time and to my satisfaction

Service

Mirel was helpful in every way with the purchase of the car

Sales

Quick, easy and painless process

Sales

The sales process was surprisingly very pleasant and the sales person Mirel Caba has shown a lot of patience in helping us choose the right vehicle and finding us the right vehicle. This was probably my best experience as customer for high value item

Sales

This is now the 3rd car we've bought from Berry BMW which basically says it all. It's a pleasure to do business with Mirel and I hope we can continue to do so in the future.

Sales

Always enjoyed driving a BMW, and my present car is no different.The n;y criticism I have is that some of the parts fitted, eg Indicator and wiper levers are very flimsy and not as sturdy as in my previous BMW 530D. Doors also seem lighter.

Sales

All on time and well explained

Sales

My second car with Berry Heathrow & I have been treated like Royalty. I’m definitely a customer for life!

Sales

The whole experience at this is like a magic

Sales

Gary Rahman was very helpful at Berry Heathrow

Sales

Tony was a gent as always. No problems from the start of ordering til collection. Very accommodating and fantastic customer service.

Sales

Good customer service and you get kept up to date at every stage.

Sales

Berry Heathrow have been extremely helpful and communicative, which can sometimes be lacking when buying a car. The centre itself is clean and has good facilities.

Sales

Very nice and accomodating but would be better if there was more to keep younger children entertained (i.e. ipads with pre-downloaded appropriate games / shows, lego etc)

Sales

Polite helpful friendly staff / nic seating area with coffee / tea / papers / magazines etc

Sales

Car is the 2nd BMW we have purchased in recent years from Tony Lewis at Berry Heathrow and the purchasing experience we have received, from initial email discussion to competitive quotation, delivery and collection has been truly excellent!

Sales

Extremely satisfied, the salesman was very flexible due to the adverse weather and the handover process was easy and simple. Tonys customer service is fantastic.

Sales

Got lots of information, advice and arrangement for collection day, videos to watch preparing for collection were great

Sales

As I walked in I was asked to wait for my sales rep and was given a lovely latte with biscuits. Picking up your first brand new car can be intimidating but the staff at BMW were kind enough to guide through every step.

Sales

Car was presented nicely. good service

Sales

Again Tony

Sales

Customer service has exceeded expectation. Even when awaiting my new car I’ve had a courtesy car to continue carrying out my work commitments.

Sales

Speedy service.