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ABOUT BERRY HEATHROW.

You can get in touch with us at Berry Heathrow by giving us a call.

Meet the team

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David Rowe

Head of Business

Spencer Jacobs

Group Corporate Manager

Sally Hurst

Head Receptionist

Darren Grantham

Aftersales Manager

Gemma Daly

Service Reception Manager

Pritesh Patel

Business Manager

Adam Hayat

Business Manager

Mirel Caba

Sales Executive

Paul Stokes

Sales Executive

Chelsea Hardaway

Sales Executive

Hamzah Dar

Sales Executive

Aleksandra Radanovic

Sales Executive

Chris McGinley

Sales Executive

Driss Kholti

Sales Executive

Richard Dunn

Business Development Manager

Matthew Johnson

Corporate Sales Executive

Loopy Davies

Key Account Manager

Samantha Greaves

Corporate Account Manager

Danielle Davis

Corporate Account Manager

Kerri Wright

Corporate Office Manager

Carmel Sweich

Warranty Manager

Toni Whitwell-Stanford

Showroom Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

the service in general at Berry Heathrow is brilliant, much better than what I have seen over at the Chiswick branch. A classic example, when I bought my car from the Chiswick branch they couldn't even enter the correct mileage which then caused a

Service

Was served by Ali who did everything he could to make my experience a smooth one. A day service completed in 2 hours which is exceptional.

Service

I like it that Berry's practice includes picking up and returning my car to my home. It saves me time and so its a good practice to do. The service is very good and attentive. I also like the vehicle health check which gives me reaasurance.

Service

Carlton King is exceptional. An asset to the service team.

Service

Carlton was brilliant Car came back clean and tidy Staff were very helpful (especially with transport to and from train station) Communication on length of repair time could've been better

Service

Professional and job done with car returned clean

Service

WiFi connectivity whilst waiting would be good. Also, the car was washed but dried on one side so the other side had water marks which I saw when I got home. Water marks on the interior dash also - not what I expected from BMW to be honest

Service

Good service

Service

Overall very good, but there were occasions that could have made better. Especially front office were sometimes not very friendly

Service

Excellent service

Service

Price overstated then charged correctly when I collected the car however the rep tried to claim the reduction was due to them not cleaning the car. How stupid do people think customers are. Price paid was as quoted at booking.

Service

Always get excellent service, I prefer to use Berry over my local dealer (Sytner)

Service

Jemma was perfectly professional

Service

Sharon Baxter

Service

Good service

Service

Why have my service indicators not been reset? For a bmw service this is a very basic error. 2 points removed for this. I have also been charged for a washer refill when I have plenty of spare fluid in the boot of my car. 1 point removed for this

Service

Car was involved in accident and collected a road fine whilst in their care. Although now resolved the method of escalation and remediation was to complicated and could have been handled much better. However the car service was fine.

Service

the service was fine but also included a complete valet. When inspected later the back of the car was splattered with mud and the boot water channels had not been cleaned- leaf debris and dirt remained. Otherwise OK

Service

Agreed for a lift after drop off but, they couldn't do as I was half an hour late.

Service

My car didn't get cleaned after service due to supposed backlog at cleaning bay.

Service

Ive previously ordered parts, waited several months, cancelled order and went elsewhere. Waited on response about possible repairs but heard nothing back

Service

Got the problem sorted and very quick to get the car returned

Service

Good interactions with all contacts. Friendly, professional, courteous.

Service

Great service and relay of information

Service

The service was carried out within the time frame and contained a clear report on needs for future action

Service

I had a package. Very dissatisfied in the previous years. However at the last service 31 January 2019 Mr Yuriy Ivaskiv was very professional and treated me with courtesy. He was also very helpful.

Service

See prior point

Service

It was done under warranty, i had a coffee and a place to work.

Service

Very good service standards but expensive.

Service

Service at customer face was good, if a little slow. Shame about my parking meter change disappearing

Service

As from my previous good experience I visit Berry Heathrow because of excellent customer service (Avoid the closest BWW dealer from my previous experience!).

Service

always polite and let you no how the work is getting on

Service

Adhered to my request to not wash the car and the fastlane service is very convenient

Service

Ashley Slaughter from the Berry-Chiswick branch was great, and offered a discount due to misunderstanding but the Heathrow branch made excuses & in the end charged me full price anyway.NO parts had been ordered in on the day of repair so took 2 days.

Service

Very poor Tracy Brown mention Darren Grantham, service manager at BMW Berry Heathrow for him to look into and get back to me next 48hr. Unfortunately no one get back untill now.

Service

Very efficient. Excellent premises

Service

It's always smooth operation, no wasting time too much.

Service

If only all things in life could be so simple and transparent. Darren Grantham made the entire process of booking in my vehicle for service through to collecting my vehicle post service and taking me through the works completed.

Service

Sharon was very helpful and polite a credit to Berrys but we were disapointed with the heath check which pointed out defects in the rear brakes which we had changed only 12,000 miles ago and last serviced 1100 miles ago on the 15/02/2018 no faults?

Service

Customer Service poor, only changed when contacted manager

Service

As above. Job only half done

Service

Excellent customer service. Couldn't give 5 stars because of sales experience - lack of paperwork and clarity.

Service

Don't seem to think about what is best for he customer.

Service

The service was good but I was disappointed with the valet. The car was not vacuumed Properly.

Service

Noone at all helped me in Berry Heathrow to advise me i can return the car as i has stated i lost confidence in the car after it started having engine and sensor issues within the first 10 days. Nobody replied to my emails or calls. bad customerservi

Service

Poor customer service. Customer doesn’t seem important! Booked online for service but was told cannot be done. Did not receive any phone or email to let me know in advance and no alternatives were provided. I had to insist to be served!

Service

Great customer service.

Sales

Tony Lewis was great.

Sales

The car has been delayed for 2months since I ordered. I was pushed to pay the deposit the day I made my purchase but I got the vehicle after 2 months, which made it unhappy experience.

Sales

As above and the care taken of us during the wait - even the sales manager lied to us about passing on a message to us about insurance of the loan vehicle over the Xmas period

Sales

David was fantastic, great communication and sorted me with a nice deal on my new m140i. Also flew me down and collected me from the airport on handover day.

Sales

Berry BMW are a credit to the BMW network. Tony Lewis is an exceptionally customer focused person with an easy to engage with manner. I feel well rewarded for my loyalty (4 cars in 2 years) with Berry

Sales

Always helpful and very friendly

Sales

Extremely friendly and helpful garage.