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My airbag was not replaced, I do not trust my car now.
The service was exceptional though the valet to the car was poor.
Polite & considerate & helpful staff
Everything was dealt with in a concise manner
I have very little issues with the car, whilst it's been looked after by West Drayton.
Poor service and damaged my car while in for a service & refused to compensate me.
The experience with the team has been good. The manager Pritesh is understanding ang helpful. Just not satisfied that one of the issue with the car remains.
Deep has failed to call me back with details of what was wrong with my car and what work was carried out.
Service has been good from the people I have come in contact with over the last 6 months. However not impressed with the quality of the valet of my car after it had to go into the garage last week. Clearly rushed with water Mark's all over the car.
They kept me informed and had an excellent telephone manner
I was very pleased with the service received and will use you in the future, however I had problems using the system to pay the bill. It maybe the system is overly complicated, asking if I was a "Robot", or at 80 years of age the problem was me!
Had to leave the car whole day just for brake fluid service.
From beginning to end, I felt made welcome by the Berry team, including Reception.
Had recall, a month waiting for work, no text or email as a reminder Called the day I thought it was in and phone lines down so had to call customer service BMW Recall done, badges done on seats! Tech ripped leather on seats so replaced,without car7
Great service but high price
Sry happy with final results but had to wait over a month for a booking to have a known problem with your Connect drive system looked at.
Berry Heathrow sorted all my problems
Would have been 'completely satisfied' if the wipers were fitted correctly.
Very happy, very good job, suppose to be completely satisfied but one point away from this which they left the booth contains in mess and didn't put it back as how it was because they use the key to open the wheels.
Really nice people nice treatment for me and my car
Car was serviced, washed and available on time
Didnt think they were professional when sold vehicle
To time and kept me up to date on progress
I can't and never have had a problem excellent every time Darren and Gemma and the team always accommodating they have certainly built a great team .
Everything was clearly explained, video was a nice touch for people like me who do not have a great deal of knowledge when it comes to car engineering,
As I expected
This rating is solely for the outstanding customer service I received from Ali. For the first time ever, I was given an in-depth explanation of the service itself. I felt extremely at ease and actually understood the whole procedure.
Lot of focus on selling you a new car instead on taking care of existing customers
The car is sold on specifications which in practice are incorrect. When queried all you is a lack of response.
Each time I attend something seems to be forgotten or not completed 1st service the service counter was not reset 2nd service I was asked why I didn't go to a nearer BMW garage to my home and the bonnet of my car wasn't shut by the service engineers
I didn't feel like a valued customer. My car has been damaged and the service manager has still not called me back.
Very happy , only appointments are a bit far in between .
Nicely greeted on arrival and service staff had all details to hand.
Excellent personnel and overall service standards
As far as I see the job is incomplete
the service in general at Berry Heathrow is brilliant, much better than what I have seen over at the Chiswick branch. A classic example, when I bought my car from the Chiswick branch they couldn't even enter the correct mileage which then caused a
I like it that Berry's practice includes picking up and returning my car to my home. It saves me time and so its a good practice to do. The service is very good and attentive. I also like the vehicle health check which gives me reaasurance.
Was served by Ali who did everything he could to make my experience a smooth one. A day service completed in 2 hours which is exceptional.
Carlton King is exceptional. An asset to the service team.
Carlton was brilliant Car came back clean and tidy Staff were very helpful (especially with transport to and from train station) Communication on length of repair time could've been better
WiFi connectivity whilst waiting would be good. Also, the car was washed but dried on one side so the other side had water marks which I saw when I got home. Water marks on the interior dash also - not what I expected from BMW to be honest
Professional and job done with car returned clean
Overall very good, but there were occasions that could have made better. Especially front office were sometimes not very friendly
Price overstated then charged correctly when I collected the car however the rep tried to claim the reduction was due to them not cleaning the car. How stupid do people think customers are. Price paid was as quoted at booking.
Always get excellent service, I prefer to use Berry over my local dealer (Sytner)
Delivery was prompt and prep well in time. The software wasn't updated before taking the delivery but Hamzah is providing v good after sale support.
When I picked the car up they made it really special
Quick and efficient, nothing went wrong, and I was sat in my new car within 10 or so minutes.
It was deliever on the date agreed.Shown all the controls
Great customer service.
Tony Lewis was great.
The car has been delayed for 2months since I ordered. I was pushed to pay the deposit the day I made my purchase but I got the vehicle after 2 months, which made it unhappy experience.