Berry Heathrow Star Rating
Sales
6 comments from 12 reviews
Service
41 comments from 86 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"They didn't collect the car when they said they would, so had to re-arrange an appointment and they didn't do things that they said they would do - they did the easy bits but not the difficult bits and I would have to go back to them but I'll not."
"the reception staff were very courteous and friendly and made you feel welcome"
"I had to chase the dealership to find out what was happening to my car."
"The service provided has always been above my expectations. I feel reassured that my car is in safe hands, its like returning home each visit"
"Major problem solved at service but one thing that wasn't sorted out - a knocking sound from the rear of the vehicle and this has not been resolved."
"Appalling service."
"Ihad to wait for a couple of days for a part to arrive."
"Lights showing on dashboard, had to visit berrys a second time as lights reappeared"
"Totally handsfree - they picked it up and dropped it off for me ."
"I was staisfied with the service"
"Very professionally handled"
"it was excellent"
"Everything was fine."
"Always receive good service, staff are very friendly and efficient"
"happy with the service . wasnt happy at them lossing the car in the carpark . only a minor complaint . they kept me informed and otherwise very good ."
"Very impressed with service at Berry they diagnosed fault very quickly which I didn't expect given the intermittent nature of the fault"
"still waiting for my upgrade, problem identified but still occuring on a regular basis"
"I am very satisfied with the dealership."
"Very happy with the level of service delivered. Tracey was my service advisor who was very good in all aspects"
"I felt ripped off dealer did their best to avoid work being done under warrenty."
"The first time they said they would fix it and they did not then it went back and it still has not been fixed and is due to go back."
"The service was not carried out correctly, in fact extra work had to be carried out to rectify the problems created from the work the engineers did. Overall not satisfied at all."
"Berry has made servicing very comfortable. I am very busy at work and picking up the car and getting it back at no cost is a great benefit. Eveybody is responsive and I am kept informed of the servicing status during the day. I am very satisfied."
"Always a pleasure to deal with berry,s"
"When I went in I was alos promised a call back from a sa;esman to talk about a new purchase but it never happened."
"I received good service."
"I felt that the staff did not help."
"changes to my initial request were accomodated very well by the person who was dealing with the service bookings"
"clean, attentive very courteous."
"engine warning light appears then disappears, software update quoted at £120"
"I was disappointed that my service book was not stamped and the service light not being reset. As a result I need to convince a local dealership to do this for me or make a 60 mile round trip back to the dealership"
"Its a shame that the old heathroww airport pick up service has been changed"
"Car broke down on the monday , it was there for 3 days , when the car was delivered the tyre was damaged ."
"They were very helpful."
"I am generally happy with the dealership however they did not tighten the handbrake."
"bit picky really, but the car was not cleaned properly, and had patches of dirt on it still."
"Recieved very welcome approach and co opration."
"Gary Rudman is an excellent salesman, very experienced and knows his products very well. He is polite and informative. I trust his judgement and feel he is doing the best for his customers and company"
"Had problem with engine management. Able to book in at short notice and fix worked out very cheap i was lucky"
"very pleased, always well mannered and treated me with the upmost respect"
"They were very helpful and very prompt."
1 Series 3-Door
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1
X1 sDrive20d ED
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5M (2012)
X6M (2012)
"Gerry knew within minutes our requirements and was a great help"
"The person we were dealing with throughout the purchase was excellent and very surrportive. Very friendly staff."
"Initially, the staff were very helpful, however as we began chosing spec, they began to try and push financial extras onto us in a patronising way. We requested to be contacted a week before delivery and this never happened."
"I AM HAPPY WITH THE SERVICE"
"This was a completely painless exercise from start to finish. I was invited in to look at a new Mini but much prefered BMW. I was introduced and from there it was smooth sailing all the way and then kept upto date through the entire process."
"I went with a budget in mind, the staff at the dealership were very helpful and accomodating."