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ABOUT BERRY HEATHROW.

You can get in touch with us at Berry Heathrow by giving us a call.

Meet the team

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David Rowe

Head of Business

Khalid Ansari

General Sales Manager

Pritesh Patel

Used Sales Manager

Adam

Business Manager

Tim Cowper

Business Manager

Mirel Caba

Sales Executive

Paul Stokes

Sales Executive

Hamzah Dar

Sales Executive

Andy Ringer

Sales Executive

Chris McGinley

Sales Executive

Driss Kholti

Sales Executive

Louise Cherry

Showroom Host

Aleksandra Radanovic

Sales Executive

Paul King

Sales Executive
  • Hobbies I Love My Job!

Chelsea Hardaway

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

My car didn't get cleaned after service due to supposed backlog at cleaning bay.

Service

Ive previously ordered parts, waited several months, cancelled order and went elsewhere. Waited on response about possible repairs but heard nothing back

Service

Got the problem sorted and very quick to get the car returned

Service

Good interactions with all contacts. Friendly, professional, courteous.

Service

Great service and relay of information

Service

The service was carried out within the time frame and contained a clear report on needs for future action

Service

I had a package. Very dissatisfied in the previous years. However at the last service 31 January 2019 Mr Yuriy Ivaskiv was very professional and treated me with courtesy. He was also very helpful.

Service

See prior point

Service

It was done under warranty, i had a coffee and a place to work.

Service

Very good service standards but expensive.

Service

Service at customer face was good, if a little slow. Shame about my parking meter change disappearing

Service

As from my previous good experience I visit Berry Heathrow because of excellent customer service (Avoid the closest BWW dealer from my previous experience!).

Service

always polite and let you no how the work is getting on

Service

Ashley Slaughter from the Berry-Chiswick branch was great, and offered a discount due to misunderstanding but the Heathrow branch made excuses & in the end charged me full price anyway.NO parts had been ordered in on the day of repair so took 2 days.

Service

Adhered to my request to not wash the car and the fastlane service is very convenient

Service

Very poor Tracy Brown mention Darren Grantham, service manager at BMW Berry Heathrow for him to look into and get back to me next 48hr. Unfortunately no one get back untill now.

Service

Very efficient. Excellent premises

Service

It's always smooth operation, no wasting time too much.

Service

If only all things in life could be so simple and transparent. Darren Grantham made the entire process of booking in my vehicle for service through to collecting my vehicle post service and taking me through the works completed.

Service

Sharon was very helpful and polite a credit to Berrys but we were disapointed with the heath check which pointed out defects in the rear brakes which we had changed only 12,000 miles ago and last serviced 1100 miles ago on the 15/02/2018 no faults?

Service

Customer Service poor, only changed when contacted manager

Service

As above. Job only half done

Service

Don't seem to think about what is best for he customer.

Service

Excellent customer service. Couldn't give 5 stars because of sales experience - lack of paperwork and clarity.

Service

The service was good but I was disappointed with the valet. The car was not vacuumed Properly.

Service

Noone at all helped me in Berry Heathrow to advise me i can return the car as i has stated i lost confidence in the car after it started having engine and sensor issues within the first 10 days. Nobody replied to my emails or calls. bad customerservi

Service

Poor customer service. Customer doesn’t seem important! Booked online for service but was told cannot be done. Did not receive any phone or email to let me know in advance and no alternatives were provided. I had to insist to be served!

Service

Installing the new dashcam took a little longer than expected but otherwise satisfied.

Service

Everything was done on time with full disclosure and updating.

Service

Job was done promptly with good communication.

Service

Price and time scale exactly as quoted

Service

Service was completed within the 90 minutes 'while you wait' periodWas offered the more 'comfortable' booths to work from

Service

No delay.

Service

Extremely friendly and helpful garage.

Sales

I was very satisfied with the whole experience, even though the car arrived 1 day later the expected, the sales rep was amazing and made it well worth the wait.

Sales

Got my new car very quickly