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ABOUT BERRY HEATHROW.

You can get in touch with us at Berry Heathrow by giving us a call.

Meet the team

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Peter Johnson

Group Franchise Director

Spencer Jacobs

Head of Business

Leon Franklin

General Sales Manager

Darren Grantham

Service Manager

Darryl Mitchell

Group Marketing Manager

Sally Hurst

Head Customer Experience Host

Savannah Palomares

Customer Experience Host & Customer Bookings

Molly Mansell

Customer Experience Host & Customer Bookings

India McGuire

Service Reception Manager

Matthew Howkins

Business Manager

Mirel Caba

Sales Executive

Paul Stokes

Sales Executive

Danut Elenoiu

Sales Executive

Vito Natuzzi

Sales Executive

Warren Cathcart

Sales Executive

Carlton King

Bodyshop Advisor

Gavin Adey

Service Advisor

Stuart Rolfe

Local Business Development Manager

Joanna Hart

Local Business Development Manager

Jack Hayes

Local Business Development Manager

Kerri Wright

Key Account & Corporate Office Manager

Danielle Davis

Senior Corporate Account Manager

Geraldine Kanat

Corporate Sales Administrator

Charlotte Ashcroft

Corporate Account Manager

Mercedes Preston-Smith

Corporate Account Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Friendly service, clear and upfront price estimate

Service

excellent service

Service

Best services and Errol was very professional.

Service

Clear on price and able to repair worn item whilst in for service keeping me up to date.

Service

Everything I was expecting was done. Price was also cheaper than I was quoted online

Service

Everything was spot on

Service

They did what I asked and in good time

Service

Helpful, efficient and pleasant people. Great communication.

Service

My car is running like brand new and its a 2007 bmw x5

Service

Good service

Service

From the initial enquiry to taking delivery of my new car it was a great experience. The sales assistant Danut was particularly diligent and listened to what I wanted and delivered it. I'm one very happy customer.

Service

Good service

Service

Very friendly staff

Service

Very satisfied

Service

Excellent service

Service

just very good

Service

India was brilliant and helped me out straight away.

Service

Excellent but car was in for longer than expected so didn't have transportation for 2 days, that said I was very happy with the work done

Service

Love using Heathrow as staff are so nice

Service

Quick and efficient

Service

Staff were friendly and greeted me when I arrived, confirmed work to carry out and then did it while I waited. Only not 5 stars as the car was not cleaned/valeted but understand why not ad they did notify me of that upon booking.

Service

Efficient

Service

Very prompt and efficient response with courtesy and care

Service

Friendly staff!

Service

because of the above

Service

From Dan in sales, to pritesh in finance & India in service department , very good service

Service

It was very good. I would have liked them to have washed the car. I understand there is a pandemic but it would have been more hygienic if they had actually cleaned the whole car.

Service

Great friendly, professional team as always, reassurance that every precaution has been taken and/or in place to ensure customer/employee safety due to pandemic. Communication at every level excellent.

Service

Sorted out my problems so I could get to driving and waz very speedy service

Service

Faultless

Service

As above no problems faults fixed quickly and efficiently

Service

Very helpful booking and ordering tyre. Solved problem with electronics by replacing key batteries and did not unnecessarily do expensive electronics interrogation. We really appreciated this and also previous experience with your team.

Service

Video sent and helpful staff

Service

We're satisfied

Service

Everything was done the same day

Service

Thanks

Service

Staff were great communication is the key to having a good business. The only thing I didn't like due to COVID-19 was I couldn't get my car valeted or washed and the other thing is Parking is not good Very congested you can hardly open your door.

Service

Phone call to tell me my car is ready which was completed sooner than I expected. I get to the garage and someone comes straight out to greet me. Makes me feel valued and that I matter as an individual.

Service

Very efficient

Service

Top top service and very honest people to deal with

Service

Amazing team. Gavin is always really helpful

Service

Sorted out all he queries and questions raised during service/MOT and visual inspection.

Service

Given updates each step of the way Very friendly as well as professional

Sales

Easy to deal with. Flexible and accommodating. Tony Lewis - very slick handover and arranged everything I wanted.

Sales

The whole experience was very satisfying from the call backs and the interactions we had with Dan was excellent, sending videos for the colour choices of the exterior and interior and all the mod cons available.

Sales

Salesman was polite, friendly, engaging and knowledgeable

Sales

Danut did a great Job considering the pandemic curcumstances.

Sales

I received an excellent service from this BMW centre, as I have dealt with another BMW centre and didn't receive a service anywhere near what I received by Berry's BMW. Keep up the good work.

Sales

I was looked after by the sales team ensuring all my queries and request are accommodated.

Sales

Sorted all the paperwork with the Dvla, kept me in the loop with the delivery during the lockdown.

Sales

I have purchased 2 BMW's from Berry Heathrow. My contact there is Mr Mirel Caba who assisted me in both, most recently a 330i. Mirel consistently delivers excellent customer service & was the reason I returned to purchase the 330i. I recommend him.

Sales

Mirel Caba always goes above and beyond; exemplary customer service

Sales

Specifically, Tony Lewis, was there all the time time to help, guide and answer any questions.

Sales

Very happy

Sales

Given the lockdown restrictions, it was all totally stress free, the only thing I missed out on was a coffee in the showroom!

Sales

Everything went as planned and as expected.

Sales

Tony Lewis was excellent, I was informed with the progress from start to finish

Sales

Mr Mirel Caba is a very smart and humble human. He handled the transaction effortlessly and deserves a recommendation. He deserves to be promoted to higher position!