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The dropping and picking up of car was seamless.
Best sales department always looking after you??
Even though the car was left the whole day for a service and it was ready but not cleaned it's not fair on the customer to be told sorry they forgot to clean it
After being told you provide a 90 minute service, i had to wait nearly double that time. When i got my vehicle back, i was almost completely out of fuel, the heating had obviously been on full blast during the service
I cannot fault them - they went out of their way to accommodate my deadline
Service indicator still showing despite being told all was up to date re servicing
Completed with no fuss.
Had taken 3 hours for a service to then be told service is complete but there is a system problem so cannot reset service light in the vehicle. Was told come back another day, i went again on saturday and they said there is no technician here now.
The work carried out was adjusted to my requirements (eg tyre pressures) and was correct. I was informed of further work which needed to be done, probably at the next service. I am happy to trust the judgement of the mechanics involved.
Very good company
I'm happy the job was complete but I have warning triangle missing from my vehicle. Manager's failing to call back when I have been calling them for days. Again, reception and customer service advisors are really good.
Booked a waiting service the time ran significanly over for the most minor of services. So I'm not going back.
For the money, I don't believe it good value, I will seak alternatives in the future.
professional service throughout
Would be giving a 5 if i was given prior warning that my driver profile would be overwritten due to system upgrade. I had to set all my profile / favourite settings again.
Made it easy.
Again standard service that could have been cheaper at say kwick fit for example.
Very good service as usual. I gave 4.5 stars because I thought I asked for the brake fluid to be changed in addition to the service, brake pads etc. It wasn't so I now have an extra trip to make. If I am wrong then I give 5 stars.
Everything was OK. Car cleaned. Only small problem was the seat had been moved (understandably) but took me a while to adjust to suit me.
The fault was not repaired and in fact, a new rattle was introduced from poor workmanship. I asked for the service history to be updated and they got this wrong too. I had to take another day off work to have this sorted.
Brilliant team, can't do enough for you!
Efficient and quick
The fault (intermittent) has not been resolved, this has been acknowledged so the next time it's in it will be further reviewed/diagnosed.
Difficult to book an appointment. Never get called back as promised. Have had to resort to driving to the premises to book services / repairs. No confirmation of service booking either by email or sms. Service not in line with bmw standards intl.
When I take my car to Berry in Chiswick the car is always given a courtesy valet. At Heathrow it received a quick power hose on the outside!
BWM Heathrow have serviced my car well and seen they been honest and professional so far to my experience
Job done and all seems fine with the car now
Completed quickly. No issues.
No fault found with servicing but unhappy with bodyshop estimate.
Good communication on how things were going
Very unprofessional when dealing with complaints
Berry's communication is not good enough.
Really pleased everything was very easy
They were genuinely so easy to deal with and such easy going people
They lack the customer service expected from a bmw dealer.
The service was very good.
Juri was very helpful and provided regular updates to the work that was carried out on my car.
Not going to recommend bmw Berry Heathrow As the scratched my steering wheel in the car and not taking liability. Before my service there was no marks and when I got it back there was a scratch on it.
I emailed about needing mot and had to have car picked up and they emailed straight back and picked up and sorted car the following day
Third time using Berry Heathrow and it has been a great experience. Dealing with Gemma Daly has been amazing. Super helpful all the time. Even when I cancelled the appointment she contacted me to arrange a booking again.
Great care and diligent workmanship. However, no courtesy car or option to drop off was available as I was told no driver was on ground which isn't too encouraging for customers who have to find their way back and forth for drop off and pick up.
I wasn't allowed a loan vehicle due to having points on my license. It was a shame because I have had loan vehicles from Berry Heathrow for the past four years and never a problem.
The initial contact could have been better, however, good service from thereon.
Could not help
The service experience good. However, the replacement OBD cover which I purchased From the on-site parts store and asked to be fitted didn't happen.
Nice and easy
Dan, Pritesh & Leon were very good in taking care of me. Provided excellent cusomer service at BMW Stockley Park. Expalined things fully
Over the moon! Everything was made so easy for me, went above and beyond.
Paul Stokes was always there to help