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ABOUT BERRY HEATHROW.

You can get in touch with us at Berry Heathrow by giving us a call.

Meet the team

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David Rowe

Head of Business

Khalid Ansari

General Sales Manager

Pritesh Patel

Used Sales Manager

Adam

Business Manager

Tim Cowper

Business Manager

Mirel Caba

Sales Executive

Paul Stokes

Sales Executive

Hamzah Dar

Sales Executive

Andy Ringer

Sales Executive

Chris McGinley

Sales Executive

George Hirst

Sales Executive

Driss Kholti

Sales Executive

Becky Nickson

Showroom Host

Louise Cherry

Showroom Host

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Price and time scale exactly as quoted

Service

Service was completed within the 90 minutes 'while you wait' periodWas offered the more 'comfortable' booths to work from

Service

No delay.

Service

Not taking the excellent performance of the car into account, I was given a fantastic welcome, was looked after during my whole time there and the work was done in fantastic time.

Service

They did nothing wrong

Service

Did the job in a day which was good but the follow up part has not yet arrived from Germany and no one has communicated availability. I had to call to get an update. There is no pro active action here!

Service

Collection and delivery on times stated with no hiccups.

Service

The whole experience, from booking in the car to collecting it after was efficient, yet friendly

Service

Service completed fast, got telephone call to say all done, was kept informed, free check told me of tyre depths etc, free wash and vac

Service

Great service.

Service

The staff kept me informed as to how my MOT was progressing, I received a text message and email from BMW showing me a video clip of my vehicle undergoing an inspection which I thought was professional.I am happy BMW also washed my vehicle for me.

Service

Staff not as welcoming as other BMW sites

Service

Staff were professional & went out of their way to help.

Service

Was kept informed at all times

Service

Nice to be kept informed of the progress in repairing the vehicle. Was allowed to leave a replacement loan vehicle on site until it could be collected by LCH.

Service

I was not welcomed by reception, felt like I was not a valued customer and compared to other BMW garages this was not a nice experience. Car park was full and very hard to park and then when I took my car it had been parked blocked in by other cars.

Service

They replaced my battery and did mot and service excellent service thanks to Yiriy lvaskiv.

Service

Service was quick . Car came out shining . Sat in warm comfy chair in reception and waited for my car . Can’t ask for more .

Service

It would have been 5 if service done quicker

Service

Staff not very welcoming and nice

Service

They couldn’t find a fault and didn’t do any basic filter cleans or engine flush for issue.

Service

Stephanie was fantastic and couldn’t do enough to help with my issue

Service

Excellent phone service, pick up 7 fixed the fault

Service

Everything was handled very well

Service

Tony Lewis’s support has been fantastic.

Service

Very good to have info video with clear info

Service

Really a good service, impressed with the video showing the checks and how quick they were.

Service

Once at the dealership Ellie in reception was extremely helpful and seemed to make a great effort to get my problem resolved quickly and efficiently.

Service

They had the car for 8 working days to fix it which I think was too long for the fault. However I told them that I'd need it back after five working days at which point they gave me a great loan car.

Service

Following the service, I had a rattle from the front of the car. Opened up the bonnet to discover your mechanics had left one of their tools in the engine bay. Not particularly happy about that as I was about to do a long 300 mile journey.

Service

Good service and work staff professional

Service

Great Service received from my contact Service person and as such have decided to take my car to Berry's Heathrow for servicing etc. going forward.

Service

Friendly and helpful staff

Service

I struggled to get my brake pads fitted within a week at a BMW garage. They fitted me in and had the job done by lunchtime Friday- the car was going on a long journey to north east England that day. I was pleased it was safe.

Service

Service team member (Lexi?) was very helpful throughout process and kept me posted. Video update is an excellent feature that not all BMW service centres provide. All in all very happy with my experience at BMW Berry.

Service

Great team on the ground.

Service

Clean,tidy, helpful staff, unlike your normal garage

Service

The excellent service

Service

Good service from staff memeber above

Service

cost was (as is now expected from BMW) higher than initially thought, but vehicle was (part) cleaned and ready at time specified.

Service

Good quality but high price

Service

I was very satisfied with the whole experience, even though the car arrived 1 day later the expected, the sales rep was amazing and made it well worth the wait.

Sales

Got my new car very quickly

Sales

Tony Lewis was great at explaining everything and going the extra mile to help.

Sales

Nothing to fault

Sales

This was due to the dealer Tony Lewis who was outstanding from start to finish.

Sales

Very good service, so quick and easy

Sales

Mirel was superb throughout and make the experience quick and easy, despite our very busy schedule.

Sales

Colour and all specifics ordered were correct.Have one slight moan all vanity mirrors in all cars should have lighting!!!!

Sales

All excellent and very helpful. Worked hard to make the deal work, kept us informed all the way through the process. Only negative was the length of time we had to wait on pickup day, which meant it was dark by the time we saw the car.

Sales

It was all amazing... the wait was very long which was a shame... and communication throughout was poor!