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ABOUT BERRY HEATHROW.

You can get in touch with us at Berry Heathrow by giving us a call.

Meet the team

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Spencer Jacobs

Senior Manager

Leon Franklin

New Car Sales Manager

Lee Forde

Used Car Manager

Darren Grantham

Aftersales Manager

Gemma Daly

Service Reception Manager

Pritesh Patel

Business Manager

Adam Hayat

Business Manager

Mirel Caba

Sales Executive

Paul Stokes

Sales Executive

Vito Natuzzi

Sales Executive

Hamzah Dar

Sales Executive

Aleksandra Radanovic

Sales Executive

Chris McGinley

Sales Executive

Driss Kholti

Sales Executive

Richard Dunn

Business Development Manager

Matthew Johnson

Corporate Sales Executive

Loopy Davies

Key Account Manager

Samantha Greaves

Corporate Account Manager

Danielle Davis

Corporate Account Manager

Kerri Wright

Corporate Office Manager

Carmel Sweich

Warranty Manager

Sally Hurst

Head Receptionist

Louisa Cherry

Receptionist

Savannah Palomares

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Price too high what else is there to say

Service

Good customer care

Service

Inadequate work completed

Service

Poor customer service, original sales person was slow to answer emails and follow up. Moved over to Humza who has been good this far. Rudeness from senior management who were disorganised and repeatedly asked us to come in.

Service

Outstanding service video report

Service

Prompt and courteous service. Service was done on time and communication was good.

Service

Too quick and feed back given before collecting the car

Service

I had the waiting appointment and it was serviced on-time. I had a place to work while I waited. Brilliant.

Service

The fix on my car was quick, BUT my replacement car was poor. I had to arrange the pickup of replacement myself, if I hadn't the replacement car would still be sitting outside my house. The car wasn't cleaned when it was returned.

Service

I don't see any problem and satisfaction.

Service

Since I've brought my vehicle, I've dealt with two people at BMW Heathrow Stephanie Rout and Carlton King. Both have been very professional and treated me as more then just a customer when I've come in or made enquiries.

Service

Could not collect or deliver my car at a convenient time. Prices are too high for MOT/service/diagnostics/bodyshop compared with other dealerships. My car wasn't valeted after my booking. I had to wait 30 mins extra.

Service

My airbag was not replaced, I do not trust my car now.

Service

The service was exceptional though the valet to the car was poor.

Service

Polite & considerate & helpful staff

Service

Everything was dealt with in a concise manner

Service

Good stuff

Service

I have very little issues with the car, whilst it's been looked after by West Drayton.

Service

Poor service and damaged my car while in for a service & refused to compensate me.

Service

The experience with the team has been good. The manager Pritesh is understanding ang helpful. Just not satisfied that one of the issue with the car remains.

Service

Deep has failed to call me back with details of what was wrong with my car and what work was carried out.

Service

Good service.

Service

Service has been good from the people I have come in contact with over the last 6 months. However not impressed with the quality of the valet of my car after it had to go into the garage last week. Clearly rushed with water Mark's all over the car.

Service

They kept me informed and had an excellent telephone manner

Service

I was very pleased with the service received and will use you in the future, however I had problems using the system to pay the bill. It maybe the system is overly complicated, asking if I was a "Robot", or at 80 years of age the problem was me!

Service

The service is average, but expensive without the benefits. Other dealers offer car pickups and drop offs upto 10 miles, but Berry's does not even offer a pickup from the closest station

Service

From beginning to end, I felt made welcome by the Berry team, including Reception.

Service

They did what I expected in a profesional matter

Service

Had to leave the car whole day just for brake fluid service.

Service

The A/C is still not functioning fully after waiting 6 weeks for an appointment. The condenser was replaced, however the A/C is still blowing hot air after 1 hour of driving.

Service

Had recall, a month waiting for work, no text or email as a reminder Called the day I thought it was in and phone lines down so had to call customer service BMW Recall done, badges done on seats! Tech ripped leather on seats so replaced,without car7

Service

Great service but high price

Service

Sry happy with final results but had to wait over a month for a booking to have a known problem with your Connect drive system looked at.

Service

Berry Heathrow sorted all my problems

Service

Would have been 'completely satisfied' if the wipers were fitted correctly.

Service

Very happy, very good job, suppose to be completely satisfied but one point away from this which they left the booth contains in mess and didn't put it back as how it was because they use the key to open the wheels.

Service

Really nice people nice treatment for me and my car

Service

Car was serviced, washed and available on time

Service

Didnt think they were professional when sold vehicle

Service

To time and kept me up to date on progress

Service

I can't and never have had a problem excellent every time Darren and Gemma and the team always accommodating they have certainly built a great team .

Service

As I expected

Service

Everything was clearly explained, video was a nice touch for people like me who do not have a great deal of knowledge when it comes to car engineering,

Service

This rating is solely for the outstanding customer service I received from Ali. For the first time ever, I was given an in-depth explanation of the service itself. I felt extremely at ease and actually understood the whole procedure.

Service

Lot of focus on selling you a new car instead on taking care of existing customers

Service

The car is sold on specifications which in practice are incorrect. When queried all you is a lack of response.

Service

Each time I attend something seems to be forgotten or not completed 1st service the service counter was not reset 2nd service I was asked why I didn't go to a nearer BMW garage to my home and the bonnet of my car wasn't shut by the service engineers

Service

I didn't feel like a valued customer. My car has been damaged and the service manager has still not called me back.

Service

See above.

Service

X

Service

Easiest car purchase ever; all figures were open and transparent, no hidden extras built in like gap and paint protection. Most of the communication was via email. Brilliant, no complaints.

Sales

Smooth and efficient hand over meaning I was on the road in less than 40 minutes. Perfect.

Sales

Delivery was prompt and prep well in time. The software wasn't updated before taking the delivery but Hamzah is providing v good after sale support.

Sales

When I picked the car up they made it really special

Sales

Quick and efficient, nothing went wrong, and I was sat in my new car within 10 or so minutes.