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ABOUT BERRY HEATHROW.

You can get in touch with us at Berry Heathrow by giving us a call.

Meet the team

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Spencer Jacobs

Head of Business

Leon Franklin

General Sales Manager

Darren Grantham

Aftersales Manager

Gemma Daly

Service Reception Manager

Pritesh Patel

Business Manager

Adam Hayat

Business Manager

Mirel Caba

Sales Executive

Paul Stokes

Sales Executive

Vito Natuzzi

Sales Executive

Hamzah Dar

Sales Executive

Chris McGinley

Sales Executive

Taylor Swift

Sales Executive

Driss Kholti

Sales Executive

Matthew Johnson

Corporate Sales Executive

Loopy Davies

Key Account Manager

Samantha Greaves

Corporate Account Manager

Danielle Davis

Corporate Account Manager

Kerri Wright

Corporate Office Manager

Carmel Sweich

Warranty Manager

Sally Hurst

Head Receptionist

Louisa Cherry

Receptionist

Savannah Palomares

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Good cs

Service

The dropping and picking up of car was seamless.

Service

Best sales department always looking after you??

Service

Even though the car was left the whole day for a service and it was ready but not cleaned it's not fair on the customer to be told sorry they forgot to clean it

Service

After being told you provide a 90 minute service, i had to wait nearly double that time. When i got my vehicle back, i was almost completely out of fuel, the heating had obviously been on full blast during the service

Service

I cannot fault them - they went out of their way to accommodate my deadline

Service

Service indicator still showing despite being told all was up to date re servicing

Service

Completed with no fuss.

Service

Had taken 3 hours for a service to then be told service is complete but there is a system problem so cannot reset service light in the vehicle. Was told come back another day, i went again on saturday and they said there is no technician here now.

Service

The work carried out was adjusted to my requirements (eg tyre pressures) and was correct. I was informed of further work which needed to be done, probably at the next service. I am happy to trust the judgement of the mechanics involved.

Service

Very good company

Service

I'm happy the job was complete but I have warning triangle missing from my vehicle. Manager's failing to call back when I have been calling them for days. Again, reception and customer service advisors are really good.

Service

Booked a waiting service the time ran significanly over for the most minor of services. So I'm not going back.

Service

For the money, I don't believe it good value, I will seak alternatives in the future.

Service

Very caring

Service

Good

Service

professional service throughout

Service

Would be giving a 5 if i was given prior warning that my driver profile would be overwritten due to system upgrade. I had to set all my profile / favourite settings again.

Service

Excellent service

Service

Made it easy.

Service

Again standard service that could have been cheaper at say kwick fit for example.

Service

Very good service as usual. I gave 4.5 stars because I thought I asked for the brake fluid to be changed in addition to the service, brake pads etc. It wasn't so I now have an extra trip to make. If I am wrong then I give 5 stars.

Service

Everything was OK. Car cleaned. Only small problem was the seat had been moved (understandably) but took me a while to adjust to suit me.

Service

Very good.

Service

The fault was not repaired and in fact, a new rattle was introduced from poor workmanship. I asked for the service history to be updated and they got this wrong too. I had to take another day off work to have this sorted.

Service

Brilliant team, can't do enough for you!

Service

Efficient and quick

Service

The fault (intermittent) has not been resolved, this has been acknowledged so the next time it's in it will be further reviewed/diagnosed.

Service

Difficult to book an appointment. Never get called back as promised. Have had to resort to driving to the premises to book services / repairs. No confirmation of service booking either by email or sms. Service not in line with bmw standards intl.

Service

When I take my car to Berry in Chiswick the car is always given a courtesy valet. At Heathrow it received a quick power hose on the outside!

Service

BWM Heathrow have serviced my car well and seen they been honest and professional so far to my experience

Service

Job done and all seems fine with the car now

Service

Completed quickly. No issues.

Service

No fault found with servicing but unhappy with bodyshop estimate.

Service

Good communication on how things were going

Service

Very unprofessional when dealing with complaints

Service

Berry's communication is not good enough.

Service

Really pleased everything was very easy

Service

They were genuinely so easy to deal with and such easy going people

Service

They lack the customer service expected from a bmw dealer.

Service

The service was very good.

Service

Juri was very helpful and provided regular updates to the work that was carried out on my car.

Service

Not going to recommend bmw Berry Heathrow As the scratched my steering wheel in the car and not taking liability. Before my service there was no marks and when I got it back there was a scratch on it.

Service

I emailed about needing mot and had to have car picked up and they emailed straight back and picked up and sorted car the following day

Service

Excellent service

Service

Third time using Berry Heathrow and it has been a great experience. Dealing with Gemma Daly has been amazing. Super helpful all the time. Even when I cancelled the appointment she contacted me to arrange a booking again.

Service

Great care and diligent workmanship. However, no courtesy car or option to drop off was available as I was told no driver was on ground which isn't too encouraging for customers who have to find their way back and forth for drop off and pick up.

Service

I wasn't allowed a loan vehicle due to having points on my license. It was a shame because I have had loan vehicles from Berry Heathrow for the past four years and never a problem.

Service

The initial contact could have been better, however, good service from thereon.

Service

Could not help

Service

The service experience good. However, the replacement OBD cover which I purchased From the on-site parts store and asked to be fitted didn't happen.

Service

Nice and easy

Sales

Dan, Pritesh & Leon were very good in taking care of me. Provided excellent cusomer service at BMW Stockley Park. Expalined things fully

Sales

Over the moon! Everything was made so easy for me, went above and beyond.

Sales

Paul Stokes was always there to help