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ABOUT BERRY HEATHROW.

You can get in touch with us at Berry Heathrow by giving us a call.

Meet the team

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David Rowe

Head of Business

Khalid Ansari

General Sales Manager

Joshua Cosentino

Used Sales Manager

Pritesh Patel

Business Manager

Tim Cowper

Business Manager

Mirel Caba

Sales Executive

Paul Stokes

Sales Executive

Hamzah Dar

Sales Executive

Andy Ringer

Sales Executive

Chris McGinley

Sales Executive

George Hirst

Sales Executive

Polena Ornovsky

Sales Executive

Shahbeb Ahmed

Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Following the service, I had a rattle from the front of the car. Opened up the bonnet to discover your mechanics had left one of their tools in the engine bay. Not particularly happy about that as I was about to do a long 300 mile journey.

Service

Great Service received from my contact Service person and as such have decided to take my car to Berry's Heathrow for servicing etc. going forward.

Service

Good service and work staff professional

Service

I struggled to get my brake pads fitted within a week at a BMW garage. They fitted me in and had the job done by lunchtime Friday- the car was going on a long journey to north east England that day. I was pleased it was safe.

Service

Friendly and helpful staff

Service

Service team member (Lexi?) was very helpful throughout process and kept me posted. Video update is an excellent feature that not all BMW service centres provide. All in all very happy with my experience at BMW Berry.

Service

Berry Heathrow were very good resolving the breakdown issue and turned the car around quickly. Sent me a video of the undercar inspection they carried out which failed to notice the leaking differential,check-sheet ticked as NO leaks. It is leaking!

Service

Great team on the ground.

Service

Clean,tidy, helpful staff, unlike your normal garage

Service

I was promised a automatic courtesy vehicle and booked on that particular due to the availability of an automatic. The service it self was straight forward not much communication with the team, no video sent from the service dept as advised

Service

Good service from staff memeber above

Service

I have always found the service very good

Service

The excellent service

Service

cost was (as is now expected from BMW) higher than initially thought, but vehicle was (part) cleaned and ready at time specified.

Service

Good quality but high price

Service

Had initial problems but good will gesture helped enormously. Thanks!

Service

Good service, great communication, home collection and delivery saved me a lot of inconvenience.

Service

Fantastic customer service.

Service

I am still waiting for my replacement key fob as the other one is broken. Otherwise no issues.

Service

First class service from Sharonkept up to date with how the work was going on

Service

i think your team goes extra mile to help and resolve the issue. they keep you informed if there is any delay in the service and for how long.

Service

Five star Very friendly staff

Service

In on Tuesday morning immediately diagnosed and fixed by Wednesday

Service

Also given a full clean always so nice bonus

Service

I booked the service online but wasn't given a wait appointment option. When I delivered the car I had to wait 6 hours at Berry Heathrow to get it serviced.

Service

I am always sent a video

Service

The significant amount of money it ended up costing was unexpected as I did not know a big service was due but a lot of attention was paid to detail and BMW staff members were very considerate as they asked if they should go ahead with the work.

Service

Fast efficient and helpful - only downside was that the car was not spotless and shinning after being cleaned. I would have liked it to have been valeted as I had paid over £500 for my service.

Service

Completely satisfied with service very efficient and staff very friendly

Service

The video that was sent was useful and gains trust.

Service

Again the booking process was cumbersome but once we got past those, experience has been seamless and i was being kept up-to-date.

Service

Customer service is good

Service

My car has only had one service and recently had its last free service now it's 3 years old and I haven't had any problems with it so far. Every time I contact the service centre they have been most courteous.

Service

Sharon in services is very helpful and keeps you up to date with what is happening with your vehicle

Service

Ellie was v helpful but otherwise see above.

Service

This dealership has failed on multiple occasions to fix known faults with our vehicle. The service department of this dealership lets the sales side down as their customer care is woeful.

Service

All good

Service

Excellent customer service

Service

The MOT took a lot longer than I expected. 2h and 30min

Service

Overall experience was fantastic and seamless

Service

BMW are always professional

Service

it was professional for almost of all. only small balck tar remains on the body.

Service

All the staff were friendly and helpful and they made an effort to get my car done quickly. And it was also cleaned which was a nice bonus.

Service

god service and friendly people

Service

My car was fixed within a couple of days and was waiting for me when I went to collect it. As usual, it had been washed and cleaned and looked brand new again.

Service

ok

Service

Work done on time and as required

Service

Very good

Service

We had to drive an hour from home to pick our car up after breakdown instead of them dropping car off at our local BMW at the cost of fuel to ourselves

Service

Initially my old car was booked in by mistake so can't say "completely" but this was a human error anyone could make. Once resolved the service recovery and rest of experience was excellent.

Service

I was disappointed with the reaction of the service advisors response to my complaint of my car being dirty, almost to a degree of she didn't care.

Service

After delivery the service was completed within the day with all necessary updates....counter staff very helpful assisting my wife and I to re connect our phones with car bluetooth

Service

I have been charged for exploratory work that i do not believe has happened.

Service

Service carried out with no fuss excellent technicians, they look like doctors which in a way they are, so we had a chance to sample the lovely coffee once or twice

Service

Reported a juddering clutch fault that was not resolvedPaintwork was also damaged in your care and now needs repairing

Service

Left out stars because they did not fix the back light when it was discussed and agreed it will be done. I was told it was done only to pick up the car and see it was not. Very disappointing

Service

Repairsas super expensive catcameback ery cleans dgood communication

Service

Always a good experience

Service

Good customer service

Service

They seem to have resolved the issue with the breaks but I didn't receive any information about the overall service. I explained that I was unhappy with the brake pads getting worn and needing to be replaced so quickly but the response wasn't great.

Service

Again good service especially from Gemma Daly

Service

Good service

Service

Oil service and microfilter service was good but problem remains with noisy drivers chair and noise coming from the top of car antanee (next to rear view mirror) just above drivers head, sounds like a hard drive syncing (loud). Been a year like this

Service

It was all amazing... the wait was very long which was a shame... and communication throughout was poor!

Sales

Very happy with my car had great service from Andy, regular updates and always happy to answer any queries.

Sales

The purchase bit was excelent, but your delivery service needs improvements. It took too long to deliver the car even though the dealership had everything ready.

Sales

Friendly staff, that portrayed they actually cared

Sales

Very thorough walkover of the car and it’s features and functionality.

Sales

Stayed until 9pm there with no complaints because I needed time to make up my mind, offered coffee and beverages and made to feel very comfortable

Sales

Almost everything perfect

Sales

Great service

Sales

Would have been a little better if I could have had the showroom experience whilst going through Tony Lewis, however I was informed there was no money in the deal left for those perks. I am satisfied with the rest of the experience.