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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
326 ratings and 154 comments received in the last 90 days.
01 April 2024
Ryan was great
31 March 2024
Sammee assisted me during the whole process with professionalism and dedication you can see that he love his job and he is very customer oriented
26 March 2024
everything was good
24 March 2024
I bought my car remotely. Great deal and experience in dealing with Tony. Really appreciated the regular communications
22 March 2024
Great service, everything went smoothly
14 March 2024
Tony Lewis is fantastic to deal with, couldn't ask for any more.
13 March 2024
Once again the staff that dealt with me Sylwia and Mark.
11 March 2024
Sam was very professional, helpful, he made me feel that is really important for him that I'm satisfied
28 February 2024
The sales agent Hassan, was very helpful, patient and ready to help me. He delivered the car at my workplace.
28 February 2024
Syed was very friendly and useful answered all our questions we had.
22 February 2024
Superb! Highly professional and polite.
22 February 2024
Amazing. Really appreciated every effort towards my car's delivery.
28 January 2024
the car was looking lovely with a cover and huge bow on it, very nice touch. All staff were very helpful and I found the whole experience very enjoyable
28 January 2024
After sales care was very poor. On hindsight I should not of changed from the dealership I have always dealt with and from whom I receive a number of VIP offers along with invitations to various events and hospitality.
10 April 2024
The team at BMW Heathrow were excellent and went out their way to help resolve this problem. It was not their fault but the fault of the 'powers that be' at BMW to agree to replace a substandard piece of equipment on a new vehicle.
09 April 2024
This by far was the best interaction I have had with bmw. Avneet Sandhu's service and professionalism was impeccable. Avneent demonstrated empathy and went above and beyond in keeping me updated.
07 April 2024
As above
07 April 2024
Dealt with the issue swiftly. Identified some other upcoming issues and gave a date to sort those. Just wished they had dealt with the battery issue instead of hoping it would charge up ( it didn't)
05 April 2024
Efficient service; professional staff; easy booking
03 April 2024
After fixing a brake lights failure warning at Berry Heathrow, two days passed and the same warning reappeared. Now, I need to go back there, leave the vehicle for I don't know how long and no courtesy car will be provided or available.
03 April 2024
No faults to mention
03 April 2024
Disappointed when taken to the service desk by a staff member for him to be told give me 5 minutes. Nothing was said to me which I considered discourteous.
01 April 2024
Easy to book car in. Very pleasant and efficient staff at the dealer, and well-organised system for checking in and picking up the car. Complementary clean also much appreciated.
30 March 2024
The car was fixed under the warranty which cost me nothing. That is why i always use the dealer for purchasing cars
30 March 2024
Service has always been good. Provided the estimated cost in advance and the final bill was within the quoted amount ??
30 March 2024
Darren Price was brilliant
29 March 2024
My last visit was an MOT service, at which point I realised the cost of fixing the EGR was a step too far, so I will have to scrap or sell it. Alpesh, managed my expectations as to the costs of fixing it, and gave helpful advice.
29 March 2024
Car checked, serviced and washed. Reporting was great. Flawless customer service and procedures from drop off to collection
29 March 2024
Very professional staff
29 March 2024
I was very satisfied, they are very efficient and polite
29 March 2024
A collection service needed for a full house of stars
28 March 2024
Super pleased with the service
28 March 2024
Excellent service both times.
26 March 2024
Great service by everyone I dealt with
25 March 2024
Very satisfied
24 March 2024
Great dealership and always helpful.
24 March 2024
The car was not only attended to but was also cleaned very well.
24 March 2024
Very friendly staffs
24 March 2024
Professional
24 March 2024
Staff went out of their way to make sure that I am happy with the whole process of buying or servicing a car
20 March 2024
Very satisfied with the service
20 March 2024
No issues, easy to arrange and wait for
19 March 2024
Staffs are friendly. Well managed and service was done perfectly without hassle and detailed explanation about what they are doing and what needs to be done with my car.
19 March 2024
All went smooth
19 March 2024
Friendly Coustomer service
19 March 2024
The whole process is very smooth and simple
19 March 2024
Alpesh was my advisor . Very professional and he know what he is doing.he explained to Me everything regarding my car service. Top man
19 March 2024
See above
19 March 2024
As above
18 March 2024
Avneet was very proactive from the time of making the booking to had over and also very prompt on her responses
14 March 2024
118,118 is the best
14 March 2024
Everything was done quick as well as a full Health Check
14 March 2024
Check in was simple and straightforward. They sent me a video to show me the vehicle health check. I got a text and a phone call to tell me the vehicle was ready for collection.
13 March 2024
Staff were bit arrogant.
13 March 2024
A great service from Darren and the team; even going the extra mile in dropping me at the hire car centre.
13 March 2024
swift service and good customer care
13 March 2024
Car was serviced and cleaned and was kept updated
12 March 2024
The service provided by Berry BMW was good, though I was shocked at the labour cost of £1200+ to replace engine cover cap which vibrates at higher revs and a whining noise. I just paid the investigation cost of £150 as replacement cost seemed high.
11 March 2024
Great team overall
11 March 2024
Done work on time explain me everything
10 March 2024
I was very satisfied with my experience at Berry Heathrow. It was a great time being there and all the staff members were very polite and helpful.
10 March 2024
I'm not sure what the policy is but if you are going to clean the car it needs to be to be done to a high standard the inside was dirty you could see where someone was in the car and didn't vacuum up the mess after also the alloys had grease over it
10 March 2024
All good
10 March 2024
Excellent service I always deal with Sharon and she is always good to deal with and a credit to Berry Heathrow
10 March 2024
Good feedback at all times excellent advisor
10 March 2024
Darren fully explained what work was going to be done and costs involved. He said that if additional work was recommend he would inform me of any additional costs and ask me if I required the work to be done. Very friendly,courteous & professional.
09 March 2024
The work required has been carried out in a timely manner and they were excellent at communicating with me when I had a query about the car.
08 March 2024
I have Significant battery drain after driving 3 to 4 miles: Despite mentioning this issue, no one addressed it during the appointment. Instead, I received a quick tutorial on the car's dashboard and speedometer.
08 March 2024
Everything was exceptional from what was needed however the complimentary clean and vacuum had smudge marks all over the sides of my vehicle. Only thing I can fault on
06 March 2024
Nothing to complain about
06 March 2024
Friendly and a professional service from the customer advisor Avneet
05 March 2024
It was done in two days
05 March 2024
Comprehensive explanation of work required and ready on time
04 March 2024
I'm hugely satisfied by the work done to my car
04 March 2024
Each time I come in im greeted by Andy who is fantastic and makes me feel at hone straight away and is happy to deal with all problems
04 March 2024
Avneet was the person we were speaking to she was highly professional and knew her job well
04 March 2024
Syed provided a very good customer service and after sales he ensured I was explained all features patiently even thought it was after his shift finished. Much appreciate Syed on his passion to ensure the sale happened and the customer is happy, will
04 March 2024
Always on time
04 March 2024
The service including the video health check also cleaning the car.
04 March 2024
Super satisfied, all of the team there are accommodating, welcoming and very helpful. Superb service.
04 March 2024
It was very helpful and polite.
04 March 2024
Expected no issues and got no issues.
04 March 2024
Smooth process from beginning to end
03 March 2024
Job was carried smoolthly and my headlight got replaced free of charge thank you bmw
03 March 2024
The service team was very helpful and very polite. Avneet Sandhu was the service agent who looked after my vehicle was so excellent in dealing with any queries or questions I had. I was very happy with her professional approach.
03 March 2024
Berry BMW helped to turn what could have and should have been a stressful situation into a seamless & straightforward experience which was done quickly and efficiently whilst I was on holiday
01 March 2024
Good customer service
01 March 2024
It was easy, quick and effective.
29 February 2024
I requested to check rear suspension, they replaced air spring only one side, i had to book 2nd appt to replace spring on the other side, they charged £485 as Labour cost to replace air spring which seems a rip off
28 February 2024
They've been very helpful solving the car issue and the customer service was very good!
28 February 2024
Good experience - timescales we're kept to and informed when vehicle was ready.
28 February 2024
Extremely satisfied, very professional and caring
28 February 2024
Guidance and service from Aplesh was outstanding. Reception staff are also great.
28 February 2024
I am Satisfied this time A friendly front line Agant She was very helpful, flowing up with me before and during the service Did her level best to arrange a suitable time for me. Also I appreciate the Technician who inspected the car for my comment
27 February 2024
The best service!
26 February 2024
Not at all clarity
26 February 2024
I was told the service was 290 pounds when i booked it over the phone. When i dropped the car off i was billed 450 pounds
26 February 2024
I was told brake fluid would cost £50. The end result is £100, I still dont understand why I paid that money while the fluid itself only costs £20!
26 February 2024
Supportive staff
25 February 2024
Great service from the team @ berry heathrow, Gavin and Sylwia especially. Servicing & MOT was spot on thanks to Gavin, had a great test drive with Sylwia while car was in. Staff in the Mini area also very attentive while we were browsing.
25 February 2024
Efficient communication throughout. I was kept informed at various stages of the service by phone.
25 February 2024
I need to rebook the car for check as its look like there is a small problem
25 February 2024
Would have given 5* but car was not washed even after requesting complimentary wash. I did ask for it once I arrived but it meant I had to stay at Berry Heathrow longer than I anticipated. Coffee machine is great though!
24 February 2024
Job was done quick and up to highest standard
23 February 2024
Great service. No tine wasting.
23 February 2024
Although most things were fixed, an ongoing squeak was not (mechanics couldn't find the cause). Also £170 for stabilisation of a slightly wobbly wing-mirror seems excessive. Although I like the service I don't think I can afford to come back.
22 February 2024
I hope this survey informs Sharon Baxter and the BMW Berry Heathrow team of my heartfelt gratitude for her exceptional service. Over the past 11/12 years, while bringing my vehicle to BMW Berry Heathrow, Sharon Baxter's exceptional customer service,
22 February 2024
Speaker problem after recall what shall I do now ?
22 February 2024
top class customer service with the nicest people
22 February 2024
Gavin who works in service it go to guy always pleasant helpfull
22 February 2024
I am satisfied with the service and the way of staffs treating to the customer and very friendly environment.
22 February 2024
Poor communication between the promises made by BMW customer service and the retailer
22 February 2024
Car fixed and returned the same day.
30 January 2024
Generally the experience was fine
29 January 2024
All was fine.
29 January 2024
I don't feel driving my car pleasurable anymore. The repairs/ modifications done to this car made it worse
29 January 2024
Work wasn't completed within the timeframe however I was offered a vehicle to use to compensate
29 January 2024
When dropping off the car I was advised the cat would be washed it was not.
28 January 2024
No courtesy car when other manufacturers do. Waited nearly 6 hours for a brake fluid service.
28 January 2024
Darren demonstrated exceptional brilliance and professionalism. His approach towards customers was highly positive and friendly, and his energy was remarkable. He warmly welcomed me, attentively listened to my concerns, and promptly took action to re
28 January 2024
Very satisfied very details inspection of the car
28 January 2024
Definitely peace of mind
28 January 2024
The service from start to end was impeccable and Alpesh made sure the whole process was smooth and pleasant. His knowledge and advice second to know, he really made us feel welcome at BMW and like a valued VIP customer
28 January 2024
Great team and easy to use
28 January 2024
All work was completed, as I had been previously informed. thy advised me that other servince requirements whixh were due in the next 3 months could be done at this service. I left very happy.
28 January 2024
I was satisfied for the job has been handled
27 January 2024
Dissatisfied as bmw genuine part removed from my vehicle then to be told parts fitted to my vehicle are none genuine bmw parts further work won't be covered by warranty as the parts aren't genuine.
27 January 2024
My car was at the service centre for almost 3 months and the issue was not resolved despite replacing several parts. I gave my car to repair power supply error and got the car back with drivetrain error which was never existing in the first place
24 January 2024
Car was not washed
24 January 2024
Great
23 January 2024
Has a bad reputation I couldn't believe it until I experienced it myself
22 January 2024
Usual high level of service
22 January 2024
As I was happy with the service
22 January 2024
Very satisfied. Darren and Alpesh always helpful.
22 January 2024
when you feel that it is not only your money that is important, but finding solutions for the customer's problems as quick as possible. they are helpful and partners in solving all kinds of problems.
22 January 2024
He is we're done on time, everything was documented and video was sent for all the check that's were done.
21 January 2024
Not satisfied att all as not jobs done professionally and not futer focused on the jobs
21 January 2024
Friendly staff and helpful in person but I didn't receive a video of the inspection like specified and I was not informed that my car was ready for collection until I called them 30 mins before closing time. So I had to rush down.
21 January 2024
Good behaviour of staff
21 January 2024
Excellent customer service and experience
21 January 2024
Completely satisfied with servicing on 09th Jan, however I had a Wait in confirmation for 27th Dec, which on arrival was declined and advised not booked I still have the email confirmation, not good and please don't offer as option if can't honour
21 January 2024
Car was serviced and clean during the day with good explanation via video on the checks and work completed.
21 January 2024
Too long to deliver; non-existent communication; everything ios left to me
21 January 2024
I like to service my car at BMW Heathrow, friendly stuff and good service
20 January 2024
My contact during the duration was a lady I believe her name was Avneet but not sure took pride in her work.. Constantly I was updated with the works and when my car was ready for collection... She was excellent.
20 January 2024
very pleased with the service and very satisfied with the outcome.
19 January 2024
Berry Heathrow are very professional and complete the service work quickly and efficiently.
17 January 2024
they completed 3 services in a day as I requested.
17 January 2024
Really helpful, informative advice. I liked the video report on my car. I was also pleased with the support & practical advice I received with reference to my query on how to effectively use the cruise control option on my car.
17 January 2024
Satisfy with the diagnosis Check.
17 January 2024
No near date appointments.The car took more time than required which disrupted my transport plans
17 January 2024
Great service and speedy. BMW Heathrow
16 January 2024
Service and MOT was done in a day ..
04 April 2024
Tony Lewis was extremely friendly, informative and made the day and absolute joy.