OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
219 ratings and 104 comments received in the last 90 days.
30 May 2025
It was great to see my new car being unveiled. Ella was very supportive and patience with getting the app and my car set up
29 May 2025
Didn't feel pressured
28 May 2025
The service from Ryan and Keith at Berry BMW made the process very easy - my huge disappointment was with BMWFS, they did not pay out on the car is a timely manner which meant I was stuck at the dealer for 4hrs waiting to drive home and consequential
28 May 2025
Its was excellent service
24 May 2025
Absolutely love the new car
23 May 2025
BMW Berry Heathrow is an amazing centre. Sammee made my experience feel like a dream. Smooth, uncomplicated, informative and honestly made me feel like a special customer!
30 April 2025
Very satisfied
28 April 2025
I got that car I wanted at a price I was happy with
27 April 2025
Smooth handovers and was informed all the way through
26 June 2025
Great service ice from start to finish, which was great as they were attentive as soon as I arrived.
24 June 2025
Efficient and good job on servicing my car
24 June 2025
Everyone goes above and beyond to help
23 June 2025
All went well
23 June 2025
The workmanship was very good
22 June 2025
Real satisfied
19 June 2025
Ella was outstanding she was very polite and friendly also very professional in her work she's a real asset to the company
18 June 2025
My car went in for a recall repair healthly and sound however it was returned to me with fault and broken after one week of struggle with BMW Berry Heathrow. Very very poor service and experience for me as a customer.
16 June 2025
Would have provided 5 stars but had to go without my car for a weekend (and hire a car instead) because you did not have the tyres required in stock or get same day delivery.
13 June 2025
No comment
03 June 2025
Everything was ready