OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
137 ratings and 42 comments received in the last 90 days.
11 September 2021
Super friendly, thorough & polite service :) Danut was great and very helpful
05 September 2021
Overall the team were fully engaged and made it very pleasant to do business.
13 August 2021
Warren was very professional and helpful throughout
30 July 2021
While we dealt with Mirel at Heathrow primarily we picked up the car at Chiswick due to being closer to work. We've purchased two cars from Mirel now and have always found him to be super helpful and knowledgeable.
08 July 2021
Process was easy and straight forward and no pressure from the sales team.
28 June 2021
Kept updated
13 September 2021
happy with the follow up calls and service done on the car
05 September 2021
Everything completed on time and was kept informed
31 August 2021
Work done to high expectations
31 August 2021
I only have to wait for two hours and the job is done while a look at the new fleet of cars .
28 August 2021
Have been to this branch several times and I know the service will be great. On the one occasion the work took longer, staff explained why and have compensatory items. Very happy with this approach
27 August 2021
I was confident that the work carried out was as per specification.
26 August 2021
Great service went out there way to accommodate my problems
24 August 2021
All good
23 August 2021
Was very efficient and smooth. Just handed over the keys and straightaway they just took it on. There is a nice area to sit while you wait. Was finished earlier than anticipated.
22 August 2021
I was completely satisfied with the service I received
12 September 2021
Tony Lewis was responsive and helpful.