OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
256 ratings and 126 comments received in the last 90 days.
30 May 2025
It was great to see my new car being unveiled. Ella was very supportive and patience with getting the app and my car set up
29 May 2025
Didn't feel pressured
28 May 2025
The service from Ryan and Keith at Berry BMW made the process very easy - my huge disappointment was with BMWFS, they did not pay out on the car is a timely manner which meant I was stuck at the dealer for 4hrs waiting to drive home and consequential
28 May 2025
Its was excellent service
24 May 2025
Absolutely love the new car
23 May 2025
BMW Berry Heathrow is an amazing centre. Sammee made my experience feel like a dream. Smooth, uncomplicated, informative and honestly made me feel like a special customer!
30 April 2025
Very satisfied
28 April 2025
I got that car I wanted at a price I was happy with
27 April 2025
Smooth handovers and was informed all the way through
13 June 2025
No comment
12 June 2025
They were very quick and gave me all the info I needed.
12 June 2025
Always taken care of here, best job done
12 June 2025
I'm happy I had complementary car wash and best recommendation for all services
10 June 2025
Found out the issue with my car and offered an immediate repair service
08 June 2025
Very good service, thank you
07 June 2025
Excellent services
07 June 2025
Supper satisfied
04 June 2025
So far so good. They did what they were supposed to do.
03 June 2025
Very good
03 June 2025
Everything was ready