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OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
149 ratings and 106 comments received in the last 90 days.
27 May 2026
My sales person, Ryan R, had a huge impact on my experience at Berry BMW. It was my first time buying a brand new car and I had so many questions, and was very unclear of how to chose a car. However Ryan made it so easy for me to get what I want.
27 May 2026
Edward been great throughout our purchase. He was polite, helpful and friendly with some amazing customer services skills.
22 May 2026
Edward and team were always on point to keep us updated and where there was a delay, a courtesy car was provided Sammie in Finance was the reason why we purchased at Berry Heathrow branch.
21 May 2026
Both Ryan and Keith were extremely helpful in sourcing my new car. We had a few issues with cars being allocated/sold before we managed to secure them but they were great in getting things moving and answering all my questions.
19 May 2026
Andy was very helpful and if he didnt know the answer found out straight away
17 May 2026
The team at Berrie Heathrow were absolutely fab.
17 May 2026
Kiran was extremely helpful and knowledgeable
02 May 2026
Knowledgeable Efficient Friendly
27 April 2026
super helpful and accommodating. this is my first ever car for myself and they went above and beyond for me
03 June 2026
Greeted well as reception and car cleaned following the recall action.
03 June 2026
Didn't have to wait the lady in reception was very helpful I dropped car quite quickly so I could carry on with my day thanks
02 June 2026
I opted for key drop off at reception instead of the locker system. On arrival I was directed to a parking space, and there was somebody ready to take my keys. A quick confirmation of the work to be done and I was away. Pick up was as easy, all good.
31 May 2026
After I collected my car there was an awful noise by the a/c, since I collected my car on Saturday I wouldn't speak anyone from the service. I spoke to the reception and told service manager will call me a week ago ans nobody called me yet
30 May 2026
Nice, easy& relaxed
29 May 2026
Very smooth operationally, comfortable wait and speedy service. Only issue was the original service was set to be a collection and drop off by Christie's and instead I had to drive to Heathrow after it had all been confirmed.
29 May 2026
Raychel was great throughout the process, ensured that i was kept up to date with the progress of my car, although there was an misunderstanding it was handled well to my satisfaction thanks to her. on arrival i was greeted well.
28 May 2026
Excellent fast service
28 May 2026
Great customer service from Darren and technician John Humphrey
27 May 2026
Good service again.
FIND Berry Heathrow BMW
Address
- Stone Close, West Drayton, Middlesex, UB7 8JU
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 01895 433 999
Heathrow as well as surrounding areas including Hounslow, West Drayton, Ruislip and Staines-upon-Thames
Address
- Stone Close, West Drayton, Middlesex, UB7 8JU
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 12:00
- Sun:CLOSED
Phone
- 01895 433999
Heathrow as well as surrounding areas including Hounslow, West Drayton, Ruislip and Staines-upon-Thames
Address
- Stone Close, West Drayton, Middlesex, UB7 8JU
Opening Hours
- Mon–Fri:09:00 - 17:00
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 01895 433999
Heathrow as well as surrounding areas including Hounslow, West Drayton, Ruislip and Staines-upon-Thames
Address
- Stone Close, West Drayton, Middlesex, UB7 8JU
Opening Hours
- Mon–Fri:08:00 - 17:00
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 01895 433999
Heathrow as well as surrounding areas including Hounslow, West Drayton, Ruislip and Staines-upon-Thames
03 June 2026
From the very first contact through to delivery, I was treated with exceptional professionalism, care, and respect. The salesperson and sales manager made me feel genuinely valued and went above and beyound to ensure I remain satisfied.