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OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

149 ratings and 106 comments received in the last 90 days.

03 June 2026

From the very first contact through to delivery, I was treated with exceptional professionalism, care, and respect. The salesperson and sales manager made me feel genuinely valued and went above and beyound to ensure I remain satisfied.

27 May 2026

My sales person, Ryan R, had a huge impact on my experience at Berry BMW. It was my first time buying a brand new car and I had so many questions, and was very unclear of how to chose a car. However Ryan made it so easy for me to get what I want.

27 May 2026

Edward been great throughout our purchase. He was polite, helpful and friendly with some amazing customer services skills.

22 May 2026

Edward and team were always on point to keep us updated and where there was a delay, a courtesy car was provided Sammie in Finance was the reason why we purchased at Berry Heathrow branch.

21 May 2026

Both Ryan and Keith were extremely helpful in sourcing my new car. We had a few issues with cars being allocated/sold before we managed to secure them but they were great in getting things moving and answering all my questions.

19 May 2026

Andy was very helpful and if he didnt know the answer found out straight away

17 May 2026

The team at Berrie Heathrow were absolutely fab.

17 May 2026

Kiran was extremely helpful and knowledgeable

02 May 2026

Knowledgeable Efficient Friendly

27 April 2026

super helpful and accommodating. this is my first ever car for myself and they went above and beyond for me

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20 April 2026

Customer service was outstanding

13 April 2026

Ryan was amazing through from the first phone call to even aftercare following me picking up the car. He is brilliant, honest and was just on it at every stage. He pushed for a great deal and really turned around my previous experience hesitations.

10 April 2026

Andrew was amazing and his service was 11/10 because everything went smoothly and quick with him. Very satisfied.

09 April 2026

Great BMW centre, with great staff

06 April 2026

I was kept fully informed and any query I raised received a prompt and satisfactory answer.

04 April 2026

Thanks Sammee! You were super helpful throughout the whole process.

23 March 2026

Reza was a pleasure to work with. Explains everything properly and very thorough. Thank you so much for my lovely Car. I love it.

23 March 2026

Very satisfied with my purchased BMW car. Very friendly staff who looked after me very well and keeping it in mind what I wanted.

23 March 2026

Very friendly and would answer all questions in a timely manor Just wish the money that's was owed didn't take over 2.5 weeks to get back to me

16 March 2026

Very helpful and the collection of my new car went without any problems

03 June 2026

Greeted well as reception and car cleaned following the recall action.

03 June 2026

Didn't have to wait the lady in reception was very helpful I dropped car quite quickly so I could carry on with my day thanks

02 June 2026

I opted for key drop off at reception instead of the locker system. On arrival I was directed to a parking space, and there was somebody ready to take my keys. A quick confirmation of the work to be done and I was away. Pick up was as easy, all good.

31 May 2026

After I collected my car there was an awful noise by the a/c, since I collected my car on Saturday I wouldn't speak anyone from the service. I spoke to the reception and told service manager will call me a week ago ans nobody called me yet

30 May 2026

Nice, easy& relaxed

29 May 2026

Very smooth operationally, comfortable wait and speedy service. Only issue was the original service was set to be a collection and drop off by Christie's and instead I had to drive to Heathrow after it had all been confirmed.

29 May 2026

Raychel was great throughout the process, ensured that i was kept up to date with the progress of my car, although there was an misunderstanding it was handled well to my satisfaction thanks to her. on arrival i was greeted well.

28 May 2026

Excellent fast service

28 May 2026

Great customer service from Darren and technician John Humphrey

27 May 2026

Good service again.

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26 May 2026

Staff were very helpful and the service carried out very quickly

26 May 2026

as always good service

24 May 2026

Great experience

21 May 2026

I was disappointed that a courtesy car was not provided, as the service centre is quite a distance from my home. This was particularly disappointing given that the service was being carried out as part of a recall.

20 May 2026

Great service as usual

20 May 2026

Always a 10/10 experience especially when dealing with Cameron. Definitely an assets to the team!

18 May 2026

Because the procedure didn't go as ee agreed. Because the service didn't end as we agreed.

17 May 2026

I've been to berry Heathrow to do service for my car and I met Tyrone Daelo he did very well and kept me updated and even he called me to let me know the car is ready and didn't take long time. Excellent service.

16 May 2026

Car was with you for 3 days. Was taken for a 4.4 mile trip somewhere on 5 May - unclear where Brake fluid service was meant to be done on Thursday am I called twice to get an update, it wasn't started until 2.30 Told to collect car at 4.45. I ar

16 May 2026

Excellent service from Tyrone

15 May 2026

it took me a week and several call to the centre to get the cost of the service. For some reason it is a close kept secret.

15 May 2026

Darren and Avneet always go above and beyond to deliver the best service. Darren is the number one reason our cars go to berry Heathrow for any work.

15 May 2026

It's was great customer service and vedio clip was very helpful engineers explained everything

13 May 2026

Everything proceeded without any delays. The staff consistently demonstrated professionalism and courtesy, which has not always been the case.

07 May 2026

Helpful friendly staff.

07 May 2026

Good service. Polite girl who served me when booking in and receiving updates etc.

03 May 2026

Polite, punctual and professional service

02 May 2026

Went above and beyond what was expected, cleaning car inside and out. Friendly and helpful staff! Well done all!

26 April 2026

Efficient, fast and polite service from staff. Inspections carried out as requested. Tyrone very helpful and informative.

26 April 2026

Good efficient service and good value for money. Reception staff are well presented and very helpful. Excellent communication.

24 April 2026

Disappointed and disgusted at the greed and inflexibility to help a loyal customer. Having spent over £1000 on some routine work that took no more than 2 hours I asked if my wheels could be rotated to ease tyre wear and told this would cost extra.

23 April 2026

Following a car breakdown, the welcome I got from reception to the Manager Darren Price was amazing. He was comforting and reassuring. Handed car for fixing to Cameron Oliver who was brilliant, always communicating updating, supportive, quick service

22 April 2026

The issue is not being fixed Unfortunately

21 April 2026

This is second time I've requested to wash my car after the servicing but didn't happened. I specifically called back after leaving my car in bmw garage and called back n spoken to Cameron he said it will be done. Didn't happened.. so annoying

19 April 2026

Very friendly staff. Excellent surroundings with great facilities.

18 April 2026

Good on time finish

16 April 2026

Suggested Improvements Provide step-by-step explanations of the issue and repair actions. Share diagnostic findings or photos where possible. Offer proactive updates if costs, timelines, or repair scope change. Include a comprehensive service rep

15 April 2026

Prompt, responsive and dealt with me arriving early, very professional

15 April 2026

Great customer service Very polite and professional and quality of the service was 10/10

13 April 2026

Helpful updates and advice

08 April 2026

Staff very professional and polite

08 April 2026

Huge thank you to Rachel, extremely professional, honest and helpful!

08 April 2026

The lady I dealt with was not helpful at all and did not clearly explain the pricing. At one point, she placed the table down abruptly and asked me to sit at a distance, which felt quite unwelcoming

07 April 2026

Excellent customer care

06 April 2026

Impressed with service advisor Tyrone, refreshing to be treated as an individual, not just another customer. Lose a star as the rear brake pad change notification couldn't be cleared despite not needing replacement.

04 April 2026

Wasn't aware of vehicle check as was not scheduled, I should have been informed about it. Also was charge for screen wash, which i could have done it myself as the tank wasn't empty. I felt I was robbed being a regular customer for all these years.

04 April 2026

very helpful excellent service

02 April 2026

Quick and efficient service

01 April 2026

When car was booked in for spark plugs service, i requested to check one of the washer fluid nosel which was blocked but was not checked. Also asked for a complementary car wash ,but the car was still dirty when i picked it up end of the day.

01 April 2026

Carried out MOT. As soon as I arrived, a gentleman showed me where to park. Key drop off was swift. I enquired about a dashcam which someone helped me with. I couldn't get my car out at the end of the day but someone helped drive it out the space.

30 March 2026

Booked the car in completed the work very pleased with the service.

30 March 2026

I opted for the complementary car washing at the end of MOT. I waited for 45 minutes for that, but it turned out the car was not washed at all!! It's disappointing for the first time of BMW service. Other than that, Gracie was very helpful.

30 March 2026

Very expensive repair it did not balance out with the used car market, assistant was lacking support / moral compass after discussion of the problem. Satisfied with the diagnosis and vehicle check.

29 March 2026

Failed MOT - For CV Gator that had split. This was replaced and looked at prior to the MOT 4 wks prior The standards aren't as exacting as professed to be - Especially when paying a premium for servicing etc. It leaves me with very little faith.

29 March 2026

Good communication

26 March 2026

They fixed my rear tail bulbs, but still getting the alert in my dashboard. Issue has not gone yet

26 March 2026

Wonderful service, received back a clean car, staff friendly and professional.

25 March 2026

From check in, to pick up, the whole experience was flawless. The reception and service team were polite, cheerful and informative, my car was ready earlier than estimated and I was delighted by the valet! Thanks to everyone at BMW Heathrow!!!

25 March 2026

Service and MOT - 7 days. Part delays, tool delay, not ideal. BUT, communication by the person looking after me was 1st class. I didn't need to chase for updates, courtesy car offered for the weekend. Avneet is a credit to your firm.

24 March 2026

Everyone was super supportive and helpful. Particularly; Darren, Raychel and Errol. My car was sorted out very quickly and I was given a surprise thoughtful gift for any inconvenience. That was a nice touch! Thanks again team!

24 March 2026

Very helpful and professional

23 March 2026

Great team at Berry Heathrow, friendly staff, kept updated with progress on the car.

23 March 2026

Excellent customer service, quick work turnaround.

21 March 2026

Great service.

20 March 2026

Despite an issue with my car being ready at a requested time. This was dealt with very well by the service team

18 March 2026

It took over 2 hours for the MOT and I was keep informed by the lady who was dealing with me

17 March 2026

Tom Heritage did a great job with sending me the video of my car. He explained things clearly and it was easy to understand.

17 March 2026

Work completed fine. Everyone was polite and helpful - but I wasn't given the full time estimate for the work, I was sent the wrong payment link for the amount required, I had to chase with calls. It could definitely have been a slicker experience.

17 March 2026

Tyrone, the gentleman i dealt with was really great. keep up the good work.

17 March 2026

Booked car service and was attended buy staff promptly and as soon as car was they call me and car was also washed

16 March 2026

I was kept informed of progress and the car was fixed quickly

16 March 2026

The girls at front desk were amazing

16 March 2026

The best team , Darren , Errol and Tyrone they help me a lot. Very professional and they Keep me updated everytime. They fix the problem very quick. I'm very happy with the services and the staff. The best!

15 March 2026

Every year same treatment!! Well done BMW Berry Heathrow. Always the job it is done in time and very professional!

15 March 2026

Friendly and easy to deal with

14 March 2026

Quick service and polite and courteous staff.

14 March 2026

The reception and service we received was excellent.

12 March 2026

I attend at berry at west drayton gave the car for the service as mot ,it was great experience as well staff are very coperative they gave me great service

11 March 2026

Friendly informative people.

11 March 2026

Service completed on time - car returned clean. Staff all friendly and helpful.

10 March 2026

Prompt first point of call service

10 March 2026

It was the best experience with car service I gotten from a service center. MR.Tyron was very professional and efficient and amazingly friendly. They looked after me and my car really well.

10 March 2026

Avneet Sandhu - very professional and good customer service

10 March 2026

Ayub was wonderful at showing me different options available to me and explaining the finance process. I was communicated with regularly and am picking up my car less than a week after my enquiry.

10 March 2026

Fast quick service...

10 March 2026

Professional and efficient service, timely completion of job, video update on the service.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Berry Heathrow BMW

Address

Stone Close, West Drayton, Middlesex, UB7 8JU

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:Closed

Phone

01895 433 999

Map

Areas served

Heathrow as well as surrounding areas including Hounslow, West Drayton, Ruislip and Staines-upon-Thames

View map

Address

Stone Close, West Drayton, Middlesex, UB7 8JU

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 12:00
Sun:CLOSED

Phone

01895 433999

Map

Areas served

Heathrow as well as surrounding areas including Hounslow, West Drayton, Ruislip and Staines-upon-Thames

View map

Address

Stone Close, West Drayton, Middlesex, UB7 8JU

Opening Hours

Mon–Fri:09:00 - 17:00
Sat:09:00 - 13:00
Sun:CLOSED

Phone

01895 433999

Map

Areas served

Heathrow as well as surrounding areas including Hounslow, West Drayton, Ruislip and Staines-upon-Thames

View map

Address

Stone Close, West Drayton, Middlesex, UB7 8JU

Opening Hours

Mon–Fri:08:00 - 17:00
Sat:09:00 - 13:00
Sun:CLOSED

Phone

01895 433999

Map

Areas served

Heathrow as well as surrounding areas including Hounslow, West Drayton, Ruislip and Staines-upon-Thames

View map