Ready for you to drive away without the wait. Search our range of new BMWs available now.
OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
196 ratings and 111 comments received in the last 90 days.
25 January 2026
Great service .
21 January 2026
I was kept in the loop from start to finish. With phone calls and emails. I like that kind of personal touch.
19 January 2026
Was excellent all round except delivery time was far longer than expected and the car has issues first drive. Common issue with 330e and the hybrid system. So i must now book it in to be repaired. Staff and sales were great just car tech issues.
13 January 2026
Edward De Winton was a fantastic salesperson and not in a cringy way at all. I was looked after from start to finish. His manner was natural, modelling how a salesperson gets to know their client, form a rapport, lead to a sale. Thanks Edward!
02 January 2026
Poor after sale response. Had to follow with multiple emails and call to get a response from Berry BMW, Heathrow.
22 December 2025
We could not take delivery when planned as an IT issue prevented the dealer from taxing the car. Not their fault and they dealt with it well, but it marred the experience.
15 December 2025
My experience during the delivery of my new car was amazing because it was very easy and it happened quick. At the same time, everything in the car got explained to me in a easy way regarding the functionality.
26 November 2025
Great sales rep , thanks Andy
25 November 2025
So quick and efficient. As previously stated communication was excellent and thank you all.
04 February 2026
Darren Price was extremely helpful, in fact all the team are lovely. All sorted promptly with no hassle.
03 February 2026
Their communication is always 10/10
03 February 2026
Customer service is absolutely spot on and staff is so helpful
02 February 2026
Great service from the service manager Darren sorted my issue out without fuss
02 February 2026
The Service Agent, Rachel, was supremely helpful and made everything really easy. Her comms were great and I wish that all agents could be as professional and courteous as she has been.
02 February 2026
Nice and friendly staff. Simple and fast process off dropping off my car and they kept me updated during the day with the service progress. They called me, when my car was ready to collect. Brilliant customer service.
02 February 2026
the front passenger matt grip holder had come away from the floor pan, presumably when removed for cleaning, and wasn't replaced leaving it not sitting properly and uncomfortable underfoot.
31 January 2026
Very efficient and friendly staff.
29 January 2026
Long wait for car to be picked up Complimentary car wash is not worth it when your car looks more dirtier then it went in
28 January 2026
Helpful, proactive, very customer-friendly
FIND Berry Heathrow BMW
Address
- Stone Close, West Drayton, Middlesex, UB7 8JU
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 01895 433 999
Heathrow as well as surrounding areas including Hounslow, West Drayton, Ruislip and Staines-upon-Thames
Address
- Stone Close, West Drayton, Middlesex, UB7 8JU
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 12:00
- Sun:CLOSED
Phone
- 01895 433999
Heathrow as well as surrounding areas including Hounslow, West Drayton, Ruislip and Staines-upon-Thames
Address
- Stone Close, West Drayton, Middlesex, UB7 8JU
Opening Hours
- Mon–Fri:09:00 - 17:00
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 01895 433999
Heathrow as well as surrounding areas including Hounslow, West Drayton, Ruislip and Staines-upon-Thames
Address
- Stone Close, West Drayton, Middlesex, UB7 8JU
Opening Hours
- Mon–Fri:08:00 - 17:00
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 01895 433999
Heathrow as well as surrounding areas including Hounslow, West Drayton, Ruislip and Staines-upon-Thames
27 January 2026
I'm writing to share my absolute satisfaction with my recent purchase of a BMW X1 from Ayup. From the moment I walked into the dealership, the experience was nothing short of a perfect 10/10.