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ABOUT BERRY HEATHROW.

You can get in touch with us at Berry Heathrow by giving us a call.

Meet the team

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Peter Johnson

Group Franchise Director

Spencer Jacobs

Head of Business

Leon Franklin

General Sales Manager

Darren Grantham

Service Manager

Darryl Mitchell

Group Marketing Manager

Sally Hurst

Head Customer Experience Host

Savannah Palomares

Customer Experience Host & Customer Bookings

Molly Mansell

Customer Experience Host & Customer Bookings

India McGuire

Service Reception Manager

Matthew Howkins

Business Manager

Mirel Caba

Sales Executive

Paul Stokes

Sales Executive

Danut Elenoiu

Sales Executive

Vito Natuzzi

Sales Executive

Warren Cathcart

Sales Executive

Carlton King

Bodyshop Advisor

Gavin Adey

Service Advisor

Stuart Rolfe

Local Business Development Manager

Joanna Hart

Local Business Development Manager

Jack Hayes

Local Business Development Manager

Kerri Wright

Key Account & Corporate Office Manager

Danielle Davis

Senior Corporate Account Manager

Geraldine Kanat

Corporate Sales Administrator

Charlotte Ashcroft

Corporate Account Manager

Mercedes Preston-Smith

Corporate Account Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Fast efficient and excellent customer service. Competed job early

Service

Quick and nice waiting area. Professional staff.

Service

in addition to fixing the issue, Danut also arranged for a scrape on the back bumper to be made good at no extra charge.

Service

Hi I was very pleased with the service

Service

The work needed did not take long and I was invited to wait in a spaced and safe area. I was delighted with the standard of the work and the attention to detail in the observations and feedback.

Service

Honesty policy

Service

X5 was in service for 2 weeks due to warranty issue. Series 5 given as courtesy car which saved the day.

Service

All required was done, quickly and well

Service

I own 3 BMW cars , all 3 were due for an MOT Test . I was able to quickly book all 3 vehicles in for the MOT Test at Berrys BMW Heathrow . Very courteous and efficient staff very good

Service

Kept informed at each stage of work

Service

My car is running smoothly

Service

Friendly service, clear and upfront price estimate

Service

Best services and Errol was very professional.

Service

excellent service

Service

Clear on price and able to repair worn item whilst in for service keeping me up to date.

Service

Everything I was expecting was done. Price was also cheaper than I was quoted online

Service

Everything was spot on

Service

They did what I asked and in good time

Service

My car is running like brand new and its a 2007 bmw x5

Service

Helpful, efficient and pleasant people. Great communication.

Service

Good service

Service

From the initial enquiry to taking delivery of my new car it was a great experience. The sales assistant Danut was particularly diligent and listened to what I wanted and delivered it. I'm one very happy customer.

Service

Good service

Service

Very friendly staff

Service

Excellent service

Service

Very satisfied

Service

just very good

Service

India was brilliant and helped me out straight away.

Service

Excellent but car was in for longer than expected so didn't have transportation for 2 days, that said I was very happy with the work done

Service

Love using Heathrow as staff are so nice

Service

Quick and efficient

Service

Staff were friendly and greeted me when I arrived, confirmed work to carry out and then did it while I waited. Only not 5 stars as the car was not cleaned/valeted but understand why not ad they did notify me of that upon booking.

Service

Efficient

Service

Very prompt and efficient response with courtesy and care

Service

The handover process was made special by Tony, the car was in the handover bays and a full demonstration was given. The only issue I had was the M135i just isn't loud enough.

Sales

Excellent service from Tony Lewis.

Sales

I met Mirel at the BMW showroom to collect my Motability car. I was impressed with his professional appearance, the manner in which he introduced himself to me, and how he patiently explained the details of handing over the car to me.

Sales

Given updates each step of the way Very friendly as well as professional

Sales

Easy to deal with. Flexible and accommodating. Tony Lewis - very slick handover and arranged everything I wanted.

Sales

The whole experience was very satisfying from the call backs and the interactions we had with Dan was excellent, sending videos for the colour choices of the exterior and interior and all the mod cons available.

Sales

Salesman was polite, friendly, engaging and knowledgeable

Sales

Danut did a great Job considering the pandemic curcumstances.

Sales

I received an excellent service from this BMW centre, as I have dealt with another BMW centre and didn't receive a service anywhere near what I received by Berry's BMW. Keep up the good work.

Sales

I was looked after by the sales team ensuring all my queries and request are accommodated.

Sales

Sorted all the paperwork with the Dvla, kept me in the loop with the delivery during the lockdown.

Sales

I have purchased 2 BMW's from Berry Heathrow. My contact there is Mr Mirel Caba who assisted me in both, most recently a 330i. Mirel consistently delivers excellent customer service & was the reason I returned to purchase the 330i. I recommend him.

Sales

Mirel Caba always goes above and beyond; exemplary customer service