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ABOUT BERRY HEATHROW.

You can get in touch with us at Berry Heathrow by giving us a call.

Meet the team

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Peter Johnson

Group Franchise Director

Spencer Jacobs

Head of Business

Leon Franklin

General Sales Manager

Darren Grantham

Service Manager

Darryl Mitchell

Group Marketing Manager

Sally Hurst

Head Customer Experience Host

Savannah Palomares

Customer Experience Host & Customer Bookings

Molly Mansell

Customer Experience Host & Customer Bookings

India McGuire

Service Reception Manager

Matthew Howkins

Business Manager

Mirel Caba

Sales Executive

Paul Stokes

Sales Executive

Danut Elenoiu

Sales Executive

Vito Natuzzi

Sales Executive

Warren Cathcart

Sales Executive

Carlton King

Bodyshop Advisor

Gavin Adey

Service Advisor

Stuart Rolfe

Local Business Development Manager

Joanna Hart

Local Business Development Manager

Jack Hayes

Local Business Development Manager

Kerri Wright

Key Account & Corporate Office Manager

Danielle Davis

Senior Corporate Account Manager

Geraldine Kanat

Corporate Sales Administrator

Charlotte Ashcroft

Corporate Account Manager

Mercedes Preston-Smith

Corporate Account Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very good service.

Service

Was seen as soon as I reached & was there for my service under 90mins

Service

Friendly staff, quick service

Service

Good service

Service

Albeit I am not a regular customer at this centre, I was looked after so well while I waited for my car to be repaired.

Service

Quick resolution, very knowledgeable and approachable staff

Service

Very helpful

Service

Excellent customer service

Service

I've been talked throughout the process and the cost which was kept at minimum and my gearbox issues were sorted! Many thanks to Sharon Baxter and Ryan Humphries

Service

There is a relaxed efficiency about the place that I like. It's also well equipped, serves multiple car-related needs and is staffed by helpful and friendly people

Service

Very courteous and great customer service.

Service

Job done as it was said ,on time

Service

Very satisfied

Service

The lady who served me, whose name I've now forgotten, was so sweet and kind and made the whole process easy

Service

statisfied

Service

Great job

Service

Clear explanation

Service

BMW found out what the problem was.

Service

Professional service

Service

Very Satisfied

Service

Quick service and staff very polite

Service

Booked service over the phone. Met with Gavin? And explained that the roller parcel shelf wasn't working which was fixed at same time as service.

Service

Very prompt service. In couples of hours got my car back.

Service

Friendly staff and exceptional customer service. Very informative and supportive when it comes to decision making

Service

The service team kept me notified of the progress whilst my car was with BMW.

Service

BMW communicated with me throughout the entire process and ensured I knew what was going on at all times. They were efficient and ensured it was a smooth process. The staff at the dealership were all extremely friendly.

Service

The car was repaired quickly and efficiently

Service

Fast efficient and excellent customer service. Competed job early

Service

Quick and nice waiting area. Professional staff.

Service

in addition to fixing the issue, Danut also arranged for a scrape on the back bumper to be made good at no extra charge.

Service

Hi I was very pleased with the service

Service

The work needed did not take long and I was invited to wait in a spaced and safe area. I was delighted with the standard of the work and the attention to detail in the observations and feedback.

Service

Honesty policy

Service

X5 was in service for 2 weeks due to warranty issue. Series 5 given as courtesy car which saved the day.

Service

All required was done, quickly and well

Service

I own 3 BMW cars , all 3 were due for an MOT Test . I was able to quickly book all 3 vehicles in for the MOT Test at Berrys BMW Heathrow . Very courteous and efficient staff very good

Service

Kept informed at each stage of work

Service

My car is running smoothly

Service

Friendly service, clear and upfront price estimate

Service

excellent service

Service

Best services and Errol was very professional.

Service

Clear on price and able to repair worn item whilst in for service keeping me up to date.

Service

Everything I was expecting was done. Price was also cheaper than I was quoted online

Service

Process was easy and straight forward and no pressure from the sales team.

Sales

Kept updated

Sales

Again, largely down to efficient, friendly and professional customer service from Mirel.

Sales

Very satisfied with service representative helped me through the process

Sales

The handover process was made special by Tony, the car was in the handover bays and a full demonstration was given. The only issue I had was the M135i just isn't loud enough.

Sales

Excellent service from Tony Lewis.

Sales

I met Mirel at the BMW showroom to collect my Motability car. I was impressed with his professional appearance, the manner in which he introduced himself to me, and how he patiently explained the details of handing over the car to me.

Sales

Given updates each step of the way Very friendly as well as professional