We had to drive an hour from home to pick our car up after breakdown instead of them dropping car off at our local BMW at the cost of fuel to ourselves

Initially my old car was booked in by mistake so can't say "completely" but this was a human error anyone could make. Once resolved the service recovery and rest of experience was excellent.

I was disappointed with the reaction of the service advisors response to my complaint of my car being dirty, almost to a degree of she didn't care.

After delivery the service was completed within the day with all necessary updates....counter staff very helpful assisting my wife and I to re connect our phones with car bluetooth

I have been charged for exploratory work that i do not believe has happened.

Service carried out with no fuss excellent technicians, they look like doctors which in a way they are, so we had a chance to sample the lovely coffee once or twice

Reported a juddering clutch fault that was not resolvedPaintwork was also damaged in your care and now needs repairing

Always a good experience

Left out stars because they did not fix the back light when it was discussed and agreed it will be done. I was told it was done only to pick up the car and see it was not. Very disappointing

They seem to have resolved the issue with the breaks but I didn't receive any information about the overall service. I explained that I was unhappy with the brake pads getting worn and needing to be replaced so quickly but the response wasn't great.

Good customer service

Repairsas super expensive catcameback ery cleans dgood communication

Again good service especially from Gemma Daly

Good service

Oil service and microfilter service was good but problem remains with noisy drivers chair and noise coming from the top of car antanee (next to rear view mirror) just above drivers head, sounds like a hard drive syncing (loud). Been a year like this

Would have been higher, but I had to chase throughout the day for updates. At certain time there was no answer in service or sales, so had to call reception.

As above. Excellent service by Hari on the Fast Lane! Very attentive, polite, informative and looks after his customers well!

The last three services were great. There were no issues. However, when I had my MOT done they disconnected my BMW dash cam. It was fitted by a BMW dealer and has a simple off button. All wires were disconnected and the cam was ripped from the screen

after arriving to collect my car had to wait approx 15 minutes to get the car even though it was ready, that's a bit too long in my opinion which reduces the star waiting. Over £100 for brake fluid change is somewhat steep as well.

Job was done quickly and efficiently, just replacement car was abit too small for my needs :)

Prompt, efficient and friendly service

The technically I believe the garage must have done all the checks amd necessary work, but car interior was more dirty than at the time of handover. Black stains were left on matts.

Sales person saved me a lot of money by suggesting me service pack.

Good service. Like the fact I was sent a video to show me an issue with my tyres. However, I ended up replacing my tyres elsewhere due to expensive prices bmw. (like for like tyres)

I was given accurate information, which helped to justify a somewhat expensive repair

It was great service.

Would have been a little better if I could have had the showroom experience whilst going through Tony Lewis, however I was informed there was no money in the deal left for those perks. I am satisfied with the rest of the experience.

i think all good

ordered park assist, salesperson said not been fitted, would message BMW to find out why and perhaps arrange an upgrade in software/hardware. I discovered by reading handbook it does have Park Assist. Poor product knowledge, could have walked away.