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ABOUT BERRY HEATHROW.

You can get in touch with us at Berry Heathrow by giving us a call.

Meet the team

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Spencer Jacobs

Senior Manager

Leon Franklin

General Sales Manager

Darren Grantham

Aftersales Manager

Gemma Daly

Service Reception Manager

Pritesh Patel

Business Manager

Adam Hayat

Business Manager

Mirel Caba

Sales Executive

Paul Stokes

Sales Executive

Vito Natuzzi

Sales Executive

Hamzah Dar

Sales Executive

Chris McGinley

Sales Executive

Taylor Swift

Sales Executive

Driss Kholti

Sales Executive

Matthew Johnson

Corporate Sales Executive

Loopy Davies

Key Account Manager

Samantha Greaves

Corporate Account Manager

Danielle Davis

Corporate Account Manager

Kerri Wright

Corporate Office Manager

Carmel Sweich

Warranty Manager

Sally Hurst

Head Receptionist

Louisa Cherry

Receptionist

Savannah Palomares

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very good service as usual. I gave 4.5 stars because I thought I asked for the brake fluid to be changed in addition to the service, brake pads etc. It wasn't so I now have an extra trip to make. If I am wrong then I give 5 stars.

Service

Everything was OK. Car cleaned. Only small problem was the seat had been moved (understandably) but took me a while to adjust to suit me.

Service

Very good.

Service

Brilliant team, can't do enough for you!

Service

Efficient and quick

Service

Difficult to book an appointment. Never get called back as promised. Have had to resort to driving to the premises to book services / repairs. No confirmation of service booking either by email or sms. Service not in line with bmw standards intl.

Service

The fault (intermittent) has not been resolved, this has been acknowledged so the next time it's in it will be further reviewed/diagnosed.

Service

When I take my car to Berry in Chiswick the car is always given a courtesy valet. At Heathrow it received a quick power hose on the outside!

Service

BWM Heathrow have serviced my car well and seen they been honest and professional so far to my experience

Service

Job done and all seems fine with the car now

Service

Completed quickly. No issues.

Service

No fault found with servicing but unhappy with bodyshop estimate.

Service

Good communication on how things were going

Service

Very unprofessional when dealing with complaints

Service

Berry's communication is not good enough.

Service

They lack the customer service expected from a bmw dealer.

Service

Really pleased everything was very easy

Service

They were genuinely so easy to deal with and such easy going people

Service

The service was very good.

Service

Juri was very helpful and provided regular updates to the work that was carried out on my car.

Service

Not going to recommend bmw Berry Heathrow As the scratched my steering wheel in the car and not taking liability. Before my service there was no marks and when I got it back there was a scratch on it.

Service

I emailed about needing mot and had to have car picked up and they emailed straight back and picked up and sorted car the following day

Service

Excellent service

Service

Third time using Berry Heathrow and it has been a great experience. Dealing with Gemma Daly has been amazing. Super helpful all the time. Even when I cancelled the appointment she contacted me to arrange a booking again.

Service

Great care and diligent workmanship. However, no courtesy car or option to drop off was available as I was told no driver was on ground which isn't too encouraging for customers who have to find their way back and forth for drop off and pick up.

Service

I wasn't allowed a loan vehicle due to having points on my license. It was a shame because I have had loan vehicles from Berry Heathrow for the past four years and never a problem.

Service

The initial contact could have been better, however, good service from thereon.

Service

Could not help

Service

The service experience good. However, the replacement OBD cover which I purchased From the on-site parts store and asked to be fitted didn't happen.

Service

Courtesy cars should be free. To attempt to make a charge, particularly when a vehicle is being worked on under warranty is not good practice and presents a penny pinching view, from a customers perspective.

Service

1st class

Service

The opening hours are somewhat inflexible.

Service

I was treated with respect and courtesy

Service

Sharon kept me up dated while my car was being serviced, which is very helpful, she phoned at least 3 times and was so happy o get the car back looking lovely and clean. A Big Thankyou to everyone who helped.

Service

Service completed promptly, staff were helpful and friendly. Couldn't ask for more.

Service

Service & MOT cost almost £600 I expected to pay around half that. Is a 'Vehicle check' really necessary when I am also doing an MOT ??

Service

Car was booked and seen through to the end.

Service

Promised a good job and delivered

Service

Multiple visits for the same issue. Always disputes over what is covered under warranty.

Service

Very satisfied excellent service

Service

They got the job done very quickly, car came back clean. Very friendly and helpful staff.

Service

Happy with all aspects of the service, but the service log was not updated on my car. I had the car collected for my service. It's inconvenient for me to get to the service centre to fix this issue. Very disappointed that a standard step was missed.

Service

Very convenient. Very professional.

Service

I had a knocking issue with the car. Gemma at the service department kept me informed the whole way through the issue. I've now had a new rear diff fitted under the manufactures warranty.

Service

On the day good service but no courtesy vehicles available which is not good when you need a car for work purposes

Service

Sharon is very professional at her job, very helpful and always keeps me informed

Service

n/a

Service

Difficulty in getting from BMW to home then back to collect the car later in the day.

Service

We left the car at the Sofitel, went on holiday to come back to a fully serviced car, spotlessly clean inside and out.

Service

Excellent customer service.

Service

Over the moon! Everything was made so easy for me, went above and beyond.

Sales

Paul Stokes was always there to help

Sales

Easy to deal with and kept well informed

Sales

Excellent service

Sales

Great experience dealing with Tony Lewis, as said before would recommend and would be our go to BMW dealer in the future