From the initial enquiry to taking delivery of my new car it was a great experience. The sales assistant Danut was particularly diligent and listened to what I wanted and delivered it. I'm one very happy customer.

Very friendly staff

Good service

Excellent service

Very satisfied

India was brilliant and helped me out straight away.

just very good

Excellent but car was in for longer than expected so didn't have transportation for 2 days, that said I was very happy with the work done

Love using Heathrow as staff are so nice

Quick and efficient

Staff were friendly and greeted me when I arrived, confirmed work to carry out and then did it while I waited. Only not 5 stars as the car was not cleaned/valeted but understand why not ad they did notify me of that upon booking.

Efficient

Very prompt and efficient response with courtesy and care

because of the above

Friendly staff!

From Dan in sales, to pritesh in finance & India in service department , very good service

Great friendly, professional team as always, reassurance that every precaution has been taken and/or in place to ensure customer/employee safety due to pandemic. Communication at every level excellent.

It was very good. I would have liked them to have washed the car. I understand there is a pandemic but it would have been more hygienic if they had actually cleaned the whole car.

Sorted out my problems so I could get to driving and waz very speedy service

As above no problems faults fixed quickly and efficiently

Faultless

Video sent and helpful staff

Very helpful booking and ordering tyre. Solved problem with electronics by replacing key batteries and did not unnecessarily do expensive electronics interrogation. We really appreciated this and also previous experience with your team.

We're satisfied

Thanks

Everything was done the same day

Staff were great communication is the key to having a good business. The only thing I didn't like due to COVID-19 was I couldn't get my car valeted or washed and the other thing is Parking is not good Very congested you can hardly open your door.

Phone call to tell me my car is ready which was completed sooner than I expected. I get to the garage and someone comes straight out to greet me. Makes me feel valued and that I matter as an individual.

Very efficient

Top top service and very honest people to deal with

Amazing team. Gavin is always really helpful

Sorted out all he queries and questions raised during service/MOT and visual inspection.

Everything was handled with ease.Personnel all very helpful.

Trust - as a customer it takes time to have trust in an organisation. In turn, the organisation you are dealing with as a customer must also perform with honesty, integrity and transparency with customers. Berry Heathrow (Service) does this perfectly

The staff were all professional and friendly and made the experience a pleasure.

Efficient checking in system, it was the 1st service so very quick

I have a long standing relationship with Berry Heathrow and the service remains second to none. Darren Grantham and his team always ensure that I remain a Happy Customer.

Not one thing to complain about, service as it should be!

Excellent customer service

I received a call from the company that my car was ready for collection

Easy to deal with, professional in dealing with me

Danut did a great Job considering the pandemic curcumstances.

I received an excellent service from this BMW centre, as I have dealt with another BMW centre and didn't receive a service anywhere near what I received by Berry's BMW. Keep up the good work.

I was looked after by the sales team ensuring all my queries and request are accommodated.

Sorted all the paperwork with the Dvla, kept me in the loop with the delivery during the lockdown.

I have purchased 2 BMW's from Berry Heathrow. My contact there is Mr Mirel Caba who assisted me in both, most recently a 330i. Mirel consistently delivers excellent customer service & was the reason I returned to purchase the 330i. I recommend him.

Mirel Caba always goes above and beyond; exemplary customer service

Specifically, Tony Lewis, was there all the time time to help, guide and answer any questions.

Very happy

Given the lockdown restrictions, it was all totally stress free, the only thing I missed out on was a coffee in the showroom!

Everything went as planned and as expected.

Tony Lewis was excellent, I was informed with the progress from start to finish

Mr Mirel Caba is a very smart and humble human. He handled the transaction effortlessly and deserves a recommendation. He deserves to be promoted to higher position!

As above, it was smooth.

Really is the ultimate driving machine

Tony Lewis the salesman was fantastic, knows the product through and through.