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ABOUT BERRY HEATHROW.

You can get in touch with us at Berry Heathrow by giving us a call.

Meet the team

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Spencer Jacobs

Senior Manager

Leon Franklin

General Sales Manager

Darren Grantham

Aftersales Manager

Gemma Daly

Service Reception Manager

Pritesh Patel

Business Manager

Adam Hayat

Business Manager

Declan McErlane

Sales Executive

Mirel Caba

Sales Executive

Paul Stokes

Sales Executive

Vito Natuzzi

Sales Executive

Hamzah Dar

Sales Executive

Chris McGinley

Sales Executive

Driss Kholti

Sales Executive

Richard Dunn

Business Development Manager

Matthew Johnson

Corporate Sales Executive

Loopy Davies

Key Account Manager

Samantha Greaves

Corporate Account Manager

Danielle Davis

Corporate Account Manager

Kerri Wright

Corporate Office Manager

Carmel Sweich

Warranty Manager

Sally Hurst

Head Receptionist

Louisa Cherry

Receptionist

Savannah Palomares

Receptionist

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Difficulty in contacting service department, they need an answer machine

Service

Great customer service, car returned in the best condition, reached out to me about the blocked windscreen washer and did their best to get it back into operation that was absolutely neglected at Brentford over the past few years.

Service

I have given my car for fuel pump warning, they told me fuel pump needs to replaced, charged me 700£ and told me it is all fixed. But problem came back same day, gave it back, charged 322£ again to fix with dents on my car, now car broke again samefa

Service

Team are very helpful and accommodating

Service

Car collection delivery service was booked. Collection was great.Return was very poor. Delayed return, no info given when I rang was told on route.45 mins later no sign.Rang back spoke to receptionist who was abrupt and hung up on me when I chased

Service

I took me 2 days of chasing Berry at Heathrow to get an MOT appointment booked. Once booked, the service was fine although my next service according to the indicator says this month - this can't be right?

Service

Could not fault the work and attention to detail

Service

The experience was a good one with just a couple of minor things that could be improved: There was confusion as to what the car was booked in for which I had to explain. The car was not washed as I had been lead to believe it would be.

Service

When I phoned to book the appointment I was advised it would take approx. an hour, when I arrived at Berry Heathrow I was advised it would take 90 minutes. Overall I sat in the showroom waiting area for over 2 hours!! It was like a sauna!

Service

The communications, advice and timing was great as I knew exactly what to expect. The issue with the rear seat was corrected to my utmost satisfaction.

Service

My car was serviced to a hush standard and ready on time.

Service

good team on board, prompt service

Service

After the test drive I went to configure a X5 and the system was down so could not do that. I would have expected the salesman to call me back the next day or day after. Till this day no one has from Berry Heathrow.

Service

I reported a fault which nobody followed up on

Service

Can't follow simple instructions.

Service

I was not impressed at having to pay for my vehicle to be collected and returned. Is the alternative to wait at your showroom? The service itself seems satisfactory.

Service

Technicians are great. Receptionists never call back after agreeing. Have to go inside to book an appointment! Can't do anything with you over the phone

Service

Once at the Service desk the staff have been very helpful and warranty work done well.

Service

Was kept informed

Service

As explained previously, regarding my air conditioner issue. I would also like to say that my car was not complimentary cleaned after my service aswell. Even though other cars were cleaned - mine was not.

Service

It took a very long time before the issue was faced and sorted

Service

Staff member Deep was very courteous, reassured me that they will try to fix my car as soon as they diagnose the problem, kept me informed about the options and the progress of the repair. Collection of the car was also an easy process.

Service

Despite some technical issues that meant I had to return, these were dealt with to my satisfaction and couldn't have been treated any better by the service centre, hopefully five stars next time.....

Service

very efficient

Service

Price too high what else is there to say

Service

Good customer care

Service

Inadequate work completed

Service

Outstanding service video report

Service

Poor customer service, original sales person was slow to answer emails and follow up. Moved over to Humza who has been good this far. Rudeness from senior management who were disorganised and repeatedly asked us to come in.

Service

Prompt and courteous service. Service was done on time and communication was good.

Service

Too quick and feed back given before collecting the car

Service

The fix on my car was quick, BUT my replacement car was poor. I had to arrange the pickup of replacement myself, if I hadn't the replacement car would still be sitting outside my house. The car wasn't cleaned when it was returned.

Service

I had the waiting appointment and it was serviced on-time. I had a place to work while I waited. Brilliant.

Service

I don't see any problem and satisfaction.

Service

Since I've brought my vehicle, I've dealt with two people at BMW Heathrow Stephanie Rout and Carlton King. Both have been very professional and treated me as more then just a customer when I've come in or made enquiries.

Service

Could not collect or deliver my car at a convenient time. Prices are too high for MOT/service/diagnostics/bodyshop compared with other dealerships. My car wasn't valeted after my booking. I had to wait 30 mins extra.

Service

My airbag was not replaced, I do not trust my car now.

Service

The service was exceptional though the valet to the car was poor.

Service

Polite & considerate & helpful staff

Service

Everything was dealt with in a concise manner

Service

Good stuff

Service

I have very little issues with the car, whilst it's been looked after by West Drayton.

Service

Poor service and damaged my car while in for a service & refused to compensate me.

Service

The experience with the team has been good. The manager Pritesh is understanding ang helpful. Just not satisfied that one of the issue with the car remains.

Service

Deep has failed to call me back with details of what was wrong with my car and what work was carried out.

Service

Driss Kolti was very helpful

Sales

Lovely to see the car in the showroom, friendly chat, smooth handover.

Sales

Tony was fantastic.

Sales

Easiest car purchase ever; all figures were open and transparent, no hidden extras built in like gap and paint protection. Most of the communication was via email. Brilliant, no complaints.

Sales

Smooth and efficient hand over meaning I was on the road in less than 40 minutes. Perfect.