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ABOUT BERRY HEATHROW.

You can get in touch with us at Berry Heathrow by giving us a call.

Meet the team

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Peter Johnson

Group Franchise Director

Spencer Jacobs

Head of Business

Hamidullah Noman

New Sales Manager

Darryl Mitchell

Group Marketing Manager

India McGuire

Customer Support Manager

Sally Hurst

Head Customer Experience Host

Paul Stokes

Sales Executive

Vito Natuzzi

Sales Executive

Warren Cathcart

Sales Executive

Carlton King

Bodyshop Advisor

Gavin Adey

Service Advisor

Stuart Rolfe

Local Business Development Manager

Joanna Hart

Local Business Development Manager

Kerri Wright

Key Account & Corporate Office Manager

Danielle Davis

Senior Corporate Account Manager

Geraldine Kanat

Corporate Sales Administrator

Charlotte Ashcroft

Corporate Account Manager

Mercedes Preston-Smith

Corporate Account Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

happy with the follow up calls and service done on the car

Service

Everything completed on time and was kept informed

Service

Work done to high expectations

Service

I only have to wait for two hours and the job is done while a look at the new fleet of cars .

Service

Have been to this branch several times and I know the service will be great. On the one occasion the work took longer, staff explained why and have compensatory items. Very happy with this approach

Service

I was confident that the work carried out was as per specification.

Service

Great service went out there way to accommodate my problems

Service

All good

Service

Was very efficient and smooth. Just handed over the keys and straightaway they just took it on. There is a nice area to sit while you wait. Was finished earlier than anticipated.

Service

Reliable and always on point - especially parts department team

Service

I was completely satisfied with the service I received

Service

Always helpful and with best intentions

Service

Excellent

Service

Because I was completely satisfiied

Service

Very streamlined process

Service

Dealt in timely manner

Service

Gavin was very helpful and had gone above and beyond beyond to resolve my issue.

Service

STAFF WERE GREAT

Service

Kept me updated on my vehicle and progress being made. Despite challenges that arose during the day, the team overcame these and were able to hand over my vehicle at the time they stated.

Service

Customer service is outstanding

Service

When you find a fantastic service you recommend it and continue with the service.

Service

no fuss, problem sorted and car returned quickly

Service

Very good service.

Service

Was seen as soon as I reached & was there for my service under 90mins

Service

Good service

Service

Friendly staff, quick service

Service

Albeit I am not a regular customer at this centre, I was looked after so well while I waited for my car to be repaired.

Service

Quick resolution, very knowledgeable and approachable staff

Service

Excellent customer service

Service

Very helpful

Service

I've been talked throughout the process and the cost which was kept at minimum and my gearbox issues were sorted! Many thanks to Sharon Baxter and Ryan Humphries

Service

There is a relaxed efficiency about the place that I like. It's also well equipped, serves multiple car-related needs and is staffed by helpful and friendly people

Service

Very courteous and great customer service.

Service

Job done as it was said ,on time

Service

Very satisfied

Service

Tony Lewis was responsive and helpful.

Sales

Super friendly, thorough & polite service :) Danut was great and very helpful

Sales

Overall the team were fully engaged and made it very pleasant to do business.

Sales

Warren was very professional and helpful throughout

Sales

While we dealt with Mirel at Heathrow primarily we picked up the car at Chiswick due to being closer to work. We've purchased two cars from Mirel now and have always found him to be super helpful and knowledgeable.

Sales

Process was easy and straight forward and no pressure from the sales team.

Sales

Kept updated