after arriving to collect my car had to wait approx 15 minutes to get the car even though it was ready, that's a bit too long in my opinion which reduces the star waiting. Over £100 for brake fluid change is somewhat steep as well.

The last three services were great. There were no issues. However, when I had my MOT done they disconnected my BMW dash cam. It was fitted by a BMW dealer and has a simple off button. All wires were disconnected and the cam was ripped from the screen

Job was done quickly and efficiently, just replacement car was abit too small for my needs :)

Prompt, efficient and friendly service

The technically I believe the garage must have done all the checks amd necessary work, but car interior was more dirty than at the time of handover. Black stains were left on matts.

Sales person saved me a lot of money by suggesting me service pack.

I was given accurate information, which helped to justify a somewhat expensive repair

Good service. Like the fact I was sent a video to show me an issue with my tyres. However, I ended up replacing my tyres elsewhere due to expensive prices bmw. (like for like tyres)

It was great service.

Could not fault

My vehicle was in for some work under warranty BMWwere refusing to do the work under warranty as someone had left a cover off.I would like to point out that BMW are the only ones to have worked on my vehicle and therefore must have been BMW

Work was completed on time and to my satisfaction

Gutted i came away with damage to my car

communication and arrangements were all done professionally and efficiently. Great work by the service team.

Customer service.

The service manager was great but the receptionist was not helpful.

I ordered pick up and delivery service. But nobody came on the day. I had to brought the car myself.

Not 5 star as they have wiped off all my settings on the computer. I feel rather vulnerable now that my security setting of all but drivers door being locked, have been removed. Anyone can reach in and steal my laptop or jump into the back seats.

The staff were very helpfulk

Faultless

I was completely satisfied with my service experience because the issue I was experiencing with my vehicle had been sorted out, I was contacted by BMW and advised about other potential parts which neeed changing which I thought was professional

Customer service was poor. I did booking for my car service a month ago however no body bothers to send me reminder and on my enquiry about timing one day before my booking date I was told I had no booking.

Salesman are good over there, but after sales service is very poor please see my email to support.bmw uk as I explained my situation in there and I am awaiting for bmw uk to respOnd

Most parts on a BMW are linked to the registration. The same doesn't apply to the wheel locking nuts. The guy had to go to the car and try each one before he found one that fitted. Best that I don't talk about the price. £27! What a rip off!

Received the vehicle with massive marks on the front right alloy wheel. Complain raised with the customer service but so far they are not acknowledging the issue.

Completely hassle free. Was able to work around my working day.

As above, I was inconvenienced with no effort to accomodate me. I am a busy hospital consultant, it is very difficult to take time off work without compromising patients.

It was an easy and stress free experience.

Attentive and professional: nothing has been to much trouble. Exceptional customer service from Mirel Caba at Berry HeathrowMy wife appreciated the gift of flowers, I greatly valued their generosity in providing f.o.c. a boot mat and roof rack.