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OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
179 ratings and 92 comments received in the last 90 days.
08 September 2025
They are so helpful
02 September 2025
Reza gave me a good customer experience
02 August 2025
From the moment we walked in, it was clear that customer service is a priority for everyone there. Multiple staff members checked in to make sure we were comfortable and that everything was going smoothly, even though we weren't their direct customer
29 July 2025
Andy was exceptional throughout the entire process, keeping communication clear and consistent from start to finish.
09 July 2025
I felt completely satisfied with my experience at the BMW Centre. Andy was amazing from start to finish. He took the time to understand my needs, answered every question clearly, and made sure the process was smooth and stress-free. He genuinely care
07 July 2025
Andy was on hand to answer all our questions and ensured our new cat was ready within our requested timeframe
06 July 2025
As above. It was great to test drive and this was a simple and easy process. Additionally, it was a really nice touch on how the car was unveiled at pick up.
04 July 2025
Client service
10 September 2025
Very Happy Can I Have Darren Again When My Car Comes In for checks thank you
09 September 2025
Very helpful sorting out a charging flap that I couldn't open. Kept me informed all the way through and arranged a loan car while a part was ordered.
08 September 2025
Unfortunately the emails were confusing. It stated that they were 2 red items, gave the cost and that I needed to authorise the work. Then I received another email contradicting this. I telephoned and was told BMW couldn't do 1 red item.
08 September 2025
Car was brought in for a minor repair. Noticed two scratches on the car that weren't there. We were told that CCTV will be checked and they will get back. But didn't happen. Had to email and bring in the car. One query still unanswered.
07 September 2025
Very profesional and honest
07 September 2025
great service from Berry, in particular Darren Price who went to great lengths to make sure i had a courtesy car when i needed it.
06 September 2025
i'm very happy with the service
03 September 2025
The lady dealing with the problem was very professional, friendly, knowledgeable and very helpful. The technician was also very helpful, friendly and sorted the problem. A huge thank you to them both.
01 September 2025
Informative
01 September 2025
Every time i hvvbooked for service, we always mentioned about car wash still nvr got it done despite clearly mentioning the same
09 September 2025
Overall I was satisfied with my experience at the BMW centre. Ryan was professional, welcoming and attentive throughout the purchase and delivery process. Making my experience smooth and enjoyable.